Undergraduate Programme Officer - London, United Kingdom - King's College London

King's College London

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Job description

This is an ideal opportunity to start or further your career in Higher Education administration.

The Programme Officer supports students and academic staff as the first point of contact for queries, whether face-to-face, via phone or electronic media.

The role is responsible for essential work to support the delivery of our undergraduate programmes and for ensuring that student lifecycle activities run smoothly, so that our students and staff experience our services in a seamless and effective manner.

It will require you to use databases and Microsoft Excel to maintain accurate student data and with support develop working knowledge of regulations and processes to deliver a high quality service.

The Programme Officer is a valued and trusted member of the team with a keen eye for accuracy and detail.

Information on the Department of Mathematics and the Faculty of Natural, Mathematical and Engineering Sciences can be found at the following links:

Benefits:

This is currently a hybrid role and role holder would spend part of their working week on campus and part of the week working remotely.

This post will be offered on an indefinite contract

This is a full-time post - 100 % full time equivalent

Key responsibilities

Support student lifecycle processes from preenrolment activities, through induction and registration to graduation and beyond, utilising systems and databases e.g., student records systems and virtual learning environments accordingly, and in accordance with best practice, ensuring consistency of data and identifying and resolving issues.
Support all student assessment processes in line with university deadlines and regulations and faculty and external requirements.
Assist in ensuring that quality assurance requirements and where required accreditation requirements are met for relevant programmes. Support student, module, and programme evaluation processes in line with current university best practice.
Servicing committees as directed by your line manager
Actively participate in the development and improvement of programmes and processes to support students and academic staff, through identifying and suggesting improvements based on user feedback
Work flexibly as part of a team, supporting others in times of highvolume activity, providing cover, and supporting the training and development of new staff members.
Take responsibility for own performance and development, through agreeing clear performance objectives, maintaining up to date knowledge and reflecting on own performance.
Taker personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules.
The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post._

Skills, knowledge, and experience

Essential criteria

Excellent written and oral communication skills including the ability to draft documents and correspondence
Excellent organisation and time management skills
Strong numeracy skills and ability to analyse complex numerical data
Excellent working knowledge of Microsoft Office packages and the ability to work on new systems
Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy
Ability to work with a broad range of stakeholders in a professional and assured manner
Proactive with the ability to work independently as well as delivering within a team
Curious, customer service oriented, with a commitment to personal accountability and continuous improvement
Comfortable with adapting to change, and driving own professional development

Desirable criteria

Degree level or equivalent qualification or experience
Experience in the use of databases, student records systems (such as SITS) and website content management systems
Commitment to equality and diversity in the workplace
Prior experience of working in a customer facing environment
Experience of using virtual learning environments

Further information

The selection process will include a panel interview and an assessment