IT Support Officer - Manchester, United Kingdom - StreetGames

Description

JOB DESCRIPTION AND
PERSON SPECIFICATION
StreetGames


Location:
Manchester

Job Title:
IT Support Officer

Grade/Salary Range:
£20,156 to £21,574

JOB PURPOSE
We are looking for an enthusiastic IT support officer to join our team. You will assist in delivering IT support to the wider organisation.

You will also be expected to support the IT Manager in the day to day running and administrative tasks of IT services/solutions for the organisation.

You will be the first point of contact to colleagues across the organisation, providing basic IT support

and administrative tasks.

You will also be required to support with events that require IT and AV, this will involve spending time away from home.

We allow a flexible approach to working, whilst most of the role can be done remotely,

some aspects will be office based, so regular travel to Manchester is required.


MAIN DUTIES AND RESPONSIBILITIES

• Serving as the first point of contact for IT support within the organisation
• Support the IT Manger installing, configuring, and maintaining software and hardware components of computer and network systems
• Assist with sourcing, quoting, and purchasing of IT equipment
• Educating endusers about new systems and software
• Ensuring the security of client and server computers by monitoring antivirus and firewall software
• Assisting IT Manager by taking care of basic tasks like creating userprofiles and monitoring updates
• Maintaining and updating technical documentation regularly and sharing information on the organisation's intranet
• Testing new hardware and software before fullscale installation or implementation

PERSON SPECIFICATION

Experience:

Experience in IT support is not essential, the role will involve on the job training and there will be opportunities for continued personal development while in post.

This position would suit a person leaving school, further education or looking at a career change as an entry level role.

Essential

Windows devices and OS.

Desirable

• Basic knowledge of Apple iPhones/iPads and iOS.
• Basic knowledge of Audio and Visual systems.

Skills and Abilities:

Essential

• Excellent computer skills and the ability to troubleshoot computerrelated problems
• Good problemsolving skills and the ability to come up with creative solutions
• Excellent listening skills to establish the issues that users are facing
• Excellent communication skills to relay simple and easy to understand instructions to users
• The ability to multitask, as they may be working on multiple problems simultaneously
• The ability to work well under pressure and remain calm when things go wrong
• Able to use own initiative and work without direct supervision
• Able to prioritise workload effectively and deal with competing and conflicting priorities.

Desirable
-
Good writing skills to create support documentation in a clear and easy to follow format
Work Related Personal Requirements

The post holder must be able to travel for work purposes.

The post holder may be expected to stay away for work purposes from time to time.


Salary:
From £20,156.00 per year


Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Flexitime
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Manchester: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location:
Hybrid remote in Manchester

Application deadline: 08/01/2023


Reference ID:

SGITSO
Expected start date: 23/01/2023