Tour Operations Executive - London, United Kingdom - Smile Group Travel

Description

Job description /Person specification

Job Tile:
Tour Operations Executive

Background to Smile

Smile Caribbean Group Travel (Smile) is a successful sports tour specialist, established in Barbados in 2009 and based in the UK since 2010.

The founding Director had been working in Barbados for several years during which time he undertook roles across the sports, entertainment and travel industries.

This work included directly managing sports tours to the island and provided the insight to establish Smile in the UK.

In following 14 years now, Smile has developed as a strong and successful business with a fantastic range of tours across the world.

Our focus is on delivering sports tours, from overseas pre-season cricket tours for professional men's and women's teams, overseas multi sports tours, through to our own Festivals and

Tournaments, in the UK and overseas. Smile are also authorised group travel partners for Disneyland Paris.

We are a hugely ambitious company and after the disruption of the pandemic we need to recruit an equally ambitious and passionate Tour Operator to join the team and help us drive further growth and grow the role with us.

About the role
Purpose

To support and manage the entire tour process, from initial client quote to when the client returns from their tour.

Responsibilities:

• Working with Sales on enquiries, to produce tour itineraries, accurate costings and quotes for customers in a timely manner.
• Taking full ownership of the tour delivery from a client perspective, including and not limited to, working with the tour leader to ensure all details of the group are correct and delivered on time, managing changes to the group, invoicing and following up on payments, delivering accurate tour documents prior to departure, being on call whilst groups are on tour, administering and collating post tour feedback.
• Providing excellent customer service throughout the process, by building, and maintaining good relationships with tour leaders.
• Working closely with partners and suppliers to negotiate the best rates, confirming all tour arrangements are correct, ensuring supplier deliverables are on track and achieved in time and on budget.
• Logging, reviewing and checking supplier invoices prior to payment.
• Working with suppliers and internal staff to ensure that all Health & Safety Audit requirements are complete and accurate.
• Working on Smile Festivals and Tournaments as required, from taking initial bookings, through to being on the ground for the delivery of the events.
• Assisting Smile Management with the development of new tours, tournaments and destinations.
• Supporting Smile Management with the creation of marketing materials, including updating the website and mailouts.

About you

Ideally you will have experience in an operations or commercial role within a travel company, events company or similar industry.

You will have a genuine enthusiasm for dealing with people and you will thrive in a small but highly ambitious company, enjoying the diversity and learning opportunities that a role in a small business brings.

You will be solution driven and seeking constant improvement.

You will enjoy being part of a collaborative, fun team environment, working together to deliver the highest standard of customer service.

You will have the confidence to balance collaboration with professional challenge for the betterment of the client experience and growth of the business.

You will have a passion for business and the desire to be part of the future growth and success of the company.

You will have good geographical knowledge and a strong interest in sports, or a desire to learn about our core sports of cricket, hockey, football, rugby and netball.

You will have excellent written and verbal English and be highly numerate.

You will have good working knowledge of word, excel, outlook and teams and be keen on the benefits of technology to provide a better operating environment.

What we can offer
The role offers a highly competitive salary, dependent on experience, plus incentive scheme and pension.

25 days holiday a year plus bank holidays.

Flexible working, usually 2 to 3 days in the central London office each week.

While this role will primarily office/home based to start with, there will be opportunities to travel to support the business.

You will be reporting into the Operations Director.


How to apply

Closing date: 9:00am Monday 3rd July

Salary:
£22,177.37-£39,169.60 per year


Benefits:

• Company pension
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (preferred)

Language:

• English (preferred)

Work Location:
Hybrid remote in London

Application deadline: 03/07/2023


Reference ID:
Tour Operations Executive