- Effectively running all store operations to ensure meeting or exceeding sales & KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth.
- Create and maintain colleague schedules to ensure proper coverage and productivity.
- Creating a positive team culture through recruiting, training and continuously developing your team. Building a motivated and high performing team, increasing chances of store success.
- Analysing sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity Operationally & Commercially.
- Develop and implement strategies to meet and exceed sales targets.
- Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques. Ensuring merchandise displays are attractive and align to brand guidelines.
- Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS)
- Address customer inquiries, feedback, and complaints in a timely and professional manner.
- Drive existing customer loyalty programs and promotions to enhance customer engagement.
- Maintain compliance with company policies, procedures, and regulatory requirements.
- Monitor and control store expenses to stay within budget.
- Ensure the store complies with health & safety regulations.
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promotor Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
- Ensure operational costs are kept within the allocated budget
- Previous management experience in a fast-paced Retail/ Customer Facing environment
- Passionate about retail & hold a good understanding of the latest trends and our competitors
- Hold strong leadership skills & have previous experience of coaching and developing a strong team
- Strong communication skills
- Proven track record of managing and exceeding sales targets and KPI's
- Have experience in analysing reports & making commercial decisions
- Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous
- Promote JD Group values to internal and external stakeholders
- Quarterly discretionary bonus schemes
- Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
- Access to digital health and well-being services through our benefits platform (TELUS Health)
- Health cash plans
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
- Company Sick Pay scheme
- Health Care Cover
- Discounted Gym memberships at JD Gyms
- Life Assurance
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation
- Employer engagement forums to help influence positive change
- Incremental Holiday Allowance
Store Manager - York and North Yorkshire - JD GROUP
Description
Role overview
The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.
Responsibilities
Role objectives and KPI's
Skills and Experience
Benefits
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