Lobby Ambassador - Edinburgh, United Kingdom - The Roseate Edinburgh Ltd

The Roseate Edinburgh Ltd
The Roseate Edinburgh Ltd
Verified Company
Edinburgh, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Type:
Fixed Term from 1st June to 30th September - 40h per week

Main duties/responsibilities:


  • Greet guests in a friendly and professional manner
  • Open and close doors for guests entering and leaving the establishment
  • Assist with luggage and other items as needed
  • Maintain a clean and tidy entrance area
  • Monitor guests and visitors to ensure safety and security
  • Provide information about the hotel and local area to guests
  • Communicate with other staff members to ensure smooth operation of the hotel
  • Respond to guest inquiries and complaints in a timely and respectful manner
  • Maintain a professional appearance and demeanour at all times
  • Ensure that guests have a positive experience during their stay at the hotel

Entry Requirements:


  • Excellent customer service skills.
  • Attentiveness, a wellgroomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability.
  • Enthusiastic in delivering service excellence.
  • Possess the ability to work under pressure whilst maintaining attention to detail.
  • Has an excellent command of English, both spoken and written.
  • Display a polite and professional attitude to internal and external guests

Package benefits:


  • Meals on duty
  • Provision and laundry of uniform
  • Employee recognition awards
  • Performance review and personal development plan
  • Internal transfer and promotion opportunities
  • Support in the development of your career
  • Preferential room rates within the hotel group for yourself and family & friends

INDFOH
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