Damage Assessor - Loughborough, United Kingdom - Talk Staff Recruitment

Talk Staff Recruitment

Verified Company

Loughborough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you an experienced Vehicle Damage Assesor looking for a new and exciting opportunity?

We are working with a fantastic client based in Loughborough who are growing at a fast rate and are looking to hire an individual that has excellent IT skills, communication skills and has the experience of checking vehicles.

To be considered for the role, you'll require the following essentials:

Excel and IT competent, levels of understanding and confidence in how these IT systems work to adapt to company procedures to enable efficient operations throughout.
Ability to check vehicle's thoroughly and capture images of damage / recharges building the evidence to support the estimate.
An awareness of BVRLA fair wear and tear guide.
Ability to communicate to customers and explain the recharges identified to customers, fleet teams & managers.
Work load prioritisation to ensure estimates and tasks are completed within the time frame.

Within this position, you'll also be:

Checking in returned vehicles and defecting area's of concern for recharge and rental purposes.
Notifying customers of recharges identified
Completing & sending recharge estimates to customers within the SLA
Categorising vehicles to a VOR status and placing colour cards inside the vehicle/dashboard to allow yard operatives to organise the vehicle parking
Updating vehicle status on IT systems for internal visibility
Obtaining costs for parts and repairs with parts suppliers, bodyshop's and vehicle conversion companies
Organising vehicle repairs with bodyshop's or vehicle conversion companies
Checking all repairs are compliant with our quality and rental standards
Managing vehicle's off the road on a shared excel spreadsheet that measure days off road with KPI targets with a goal of maximising fleet utilisation
Daily Microsoft Teams calls with internal departments
Proactively raising concerns or defects found to allow departments to react and fulfil bookings or find alternative options to manage customer expectations
Communication within the team to solve problems and react to ensure a high standard of customer service is maintained within the SLA time schedules

Salary & Working Hours
Salary is £23,000 - £25,000 dependant on experience

Working hours are Full Time

Monday-Friday

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an employment agency in relation to this vacancy.