Care Co-ordinator - Chislehurst, United Kingdom - The Chislehurst Partnership

The Chislehurst Partnership

Verified Company

Chislehurst, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

JOB TITLE:
Care Co-Ordinator

Hours:
Part Time 24 hours per week

Practice Structure

The Chislehurst Partnership is a friendly high achieving suburban partnership in the London Borough of Bromley with a countryside feel.

Currently operating as a dual site practice (The Chislehurst Medical Practice & The Woodlands Practice) there are 10 partners, with 5 salaried doctors and full complement of nurses including ANP and HCA.

Job Summary

Care Coordinators could potentially provide extra time, capacity, and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals.

They will work closely with the practice team to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed.

This is achieved by bringing together all the information about a person's identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person.

Care Coordinators should be familiar with the six components of the universal model for personalised care with a specific focus on:

Supported self-management, especially for people with long-term conditions
Shared decisionmaking between professionals and the people they support
Social prescribing and communitybased support
Personalised care and support plans
Choice over where and how people receive care
Personal health budgets for people with complex physical needs

Responsibilities of the post -
1.. Carry out administrative work to support patient clinics such as vaccination clinics, and nurse clinics including setting up clinics, booking staff, arranging appointments, liaising with other staff and patients when necessary;

Liaise with administration team with regards to practice indicators and targets;
Monitor Practices' performance against contract targets and support work towards achieving those targets and feed back to your Line Manager;
Carry out administrative work for meetings including taking minutes and actioning action points as required;
Carry out searches on the clinical computer system and report activity data to your Line Manager;
Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care;
Provide co-ordination and navigation for people and their carers across health and care services working closely with social prescribing link workers, health and wellbeing coaches and other primary care professionals;
Support other members of the administration team, and help develop their role;
Maintain good communication with all members of the practice
Participate in training, as appropriate;
Work within organisation policies, procedures and guidelines.

Any other duties considered appropriate to the post.

Duties include, but not limited to;

Work with people, their families and carers, to improve their understanding of their condition.
Support people to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes.
Help people to manage their needs by providing a contact to answer queries, make and manage appointments, and ensure that people have good quality written or verbal information to help them make choices about their care.
Assist people to access selfmanagement education courses, peer support, health coaching and other interventions that support them in their health and wellbeing, and increase their levels of knowledge, skills and confidence in managing their health.
Provide coordination and navigation for people and their carers across health and care services. Helping to ensure patients receive a joinedup service and the appropriate support from the right person at the right time.
Proactively identify and manage a caseload, which may include patients with longterm health conditions, and where appropriate, refer back to other health professionals within the PCN.
Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and people to be more prepared to have shared decisionmaking conversations.
Explore and assist people to access a personal health budget where appropriate.

General
The duties of this post are a guide to the range of responsibilities that may be required.

These may change from time to time to meet the needs of the service and/or the development needs of the post holder.

This job description will be revised regularly to take account of changes within the organisational structure and the practice business plan.

Job Type:
Part-time

Part-time hours: 24 per week

Schedule: