Customer Service Representative - Exeter, United Kingdom - Full Fibre

Full Fibre

Verified Company

Exeter, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Fibre Only

Wholesale Only Gigabit Capable:
Join the FullFibre Revolution as a Customer Service Representative (CSR)

Are you ready to be the friendly face and voice of FullFibre, the future of connectivity? We're not just about Fibre Only, Wholesale Only, and Gigabit Capable - we're about delivering lightning-fast, reliable, and future-proof full-fibre broadband experiences that transform the way people connect, work, and live.

As a CSR at FullFibre, you'll be the bridge between our cutting-edge brand and our valued customers.

Your role goes beyond just handling inquiries and offering support - it's about creating exceptional experiences and contributing to the growth of our sales leads.

You'll be at the forefront of our mission to deliver unparalleled internet speeds and an unparalleled online experience.

Why Join FullFibre?:

Be the Customer Hero:

Your patience, empathy, and top-notch communication skills will shine as you put customers first, advocate for their needs, and maintain our reputation as a professional ambassador for FullFibre.

Engage and Connect:

Take the extra mile to engage customers - we're not just about meeting service standards; we're about creating positive interactions that leave our customers delighted.

What will you be doing?:

Manage a high volume of incoming calls and various customer contact channels with a friendly, professional flair.
Provide advice and support to Internet Service Providers and users on customerfacing systems and processes.
Build lasting relationships and trust with ISP accounts through open and interactive communication.
Handle customer complaints, providing solutions and alternatives within defined time limits.
Keep the gears turning smoothly by meticulously recording customer interactions, processing accounts, and filing documents.
Meet personal and customer service team targets and handle call quotas with finesse.
Follow communication procedures, guidelines, and policies, ensuring that every interaction aligns with the FullFibre standard of excellence.
Go the extra mile to engage customers because at FullFibre, we don't just meet expectations; we exceed them.

Benefits Beyond Broadband:

Salary of £25,000
25 Days Holiday + bank holidays
Company Sick Pay
Pension Scheme
Bupa Healthcare Insurance
Eye Tests
Cycle to Work Scheme
Birthday Day Off (as of 2024)
Buy/sell Holiday
Beyond Card/Discounts
Tech Scheme

- £250 Referral Scheme

EV Car Scheme
Continued Professional Development
Ongoing Training and Support

Ready to surf, stream, and work at the speed of light with FullFibre? Join us in revolutionising connectivity and becoming the leading builder of Alt-net Fibre Broadband networks in the UK.