Senior Immigration Programme Consultant - Sheffield, United Kingdom - Fragomen

Fragomen

Verified Company

Sheffield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Job Description

Senior Immigration Programme Consultant

Sheffield/London/Frankfurt (other European offices will be considered)

About the team:

The Immigration Programme Management team looks after client accounts on both a regional and global scale, acting as a single point-of-contact between the client and the practice teams.

The team has overall responsibility for building and maintaining successful client relationships, as well as ensuring compliance with client SLAs and quality of services.

The team is characterised by a shared commitment to excellence, innovation, and a holistic approach to immigration program design and consultancy.

We thrive in a collaborative environment, leveraging each other's strengths to achieve impactful outcomes for our clients and our organization.

About the role:

This position is responsible for providing a high level of strategic Immigration Programme Management for the firm's Corporate Clients throughout Europe Middle East and Africa (EMEA), and globally.

Other key responsibilities will include:_
Act as a "watchdog" on client accounts to ensure compliance with SLAs and quality of services on a regional or global level
Advise client on strategic issues related to service delivery or immigration compliance
Identify operational weaknesses or areas for improvement within Fragomen and address with appropriate practice manager or partner
Provide ongoing client training to the case teams as appropriate
Play an active role in the commercial success of the account through identifying issues with billing, helping to resolve potential issues, and when acting as bill approver, acting in a timely and accurate way to approve bills, aid cash collection efforts, and assist those raising bills with improving accuracy and timelines
May act in support of senior members of the team on larger accounts with responsibility for key aspects of the account including training, project leadership or first level escalation support
Increase visibility to Managers and Senior Managers of the team of successful actions taken and performed for client as well as any failures and how those were addressed
Where possible, find and develop additional business opportunities with the client, within any region
Play an active and central role in the implementation of projects and phased rollouts
Provide support as required to the Partner(s) and marketing in respect of winning new clients to the firm. This could be through the RFP process, Orals or any other kind of formal process

About you:

To be considered for this role, you will need to have relevant experience in corporate immigration law or in-house global mobility or immigration.

Also required:_
Develops outstanding working relationships with client contacts and gains their confidence through displaying professionalism and efficiency in all communications
Ensures that advice to clients is accurate and timely
Assists in the review/improvement of methods/procedures of managing day to day team and office processes
Generates clear, wellorganised written workproduct internally and externally
Plays a key role within the team to promote an efficient and effective team culture
Language skills are a plus

Fragomen in the UK & Frankfurt:
Our UK practice is made up of over 750 people working across two offices, based in London and Sheffield.

Both offices are centrally located in their respective cities, with the Sheffield office having the added bonus of free on-site parking.

Our people work collaboratively and dynamically in a positive environment, with over 20 different languages being spoken.

Our Frankfurt office is in a fantastic location in the heart of the city, with great commute links and amenities close by.

With us, you are part of a dedicated and interdisciplinary team of more than 120 colleagues from over 30 countries.

The Firm has transitioned to a hybrid working model, which incorporates a blend of in-person attendance as well as working from home - our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.

Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do.

Our Responsible Business Strategy (RBS) prioritises Fragomen's social responsibility through one cross-cutting theme and five focus areas.

These focus areas include:
Wellbeing, Diversity and Inclusion, Charity & Pro bono work, Social and Environmental & Sustainability.

The RBS initiative offers great opportunities for everyone at Fragomen to get involved and help steer a variety of initiatives and activities at the Firm.

These range from social events and activities, to regular wellbeing newsletters and diversity discussions.

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, ag