Customer Services Representative - Sutton-In-Ashfield, United Kingdom - World of Sweets

World of Sweets

Verified Company

Sutton-In-Ashfield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As the UK largest confectionery distributor, importer and wholesaler of confectionery products, you could say we make everything possible At World of Sweets, our passion for sweets is at the heart of it all World of Sweets includes Hancocks Cash & Carry, Bonds of London and our sister Company Bobby's Foods.

Reporting into the Customer Service Manager, the Customer Service Representative (CSR) will be responsible for handling customer enquiries for the Hancocks/Wholesale sweets and Bonds E-commerce customers as part of our busy customer service team.

The CSR will be responsible for delivering world class customer service to world of sweets customers and consumers.

This role is offered on a full time permanent basis.

We offer hybrid working working 3 days a week in the office and 2 days working from home on successful completion of the initial training period.

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The Job Role_
- _To identify issues and priorities and to work across the business to find the most customer focused, cost effective and timely resolution._
- _Effective customer issue resolution to deliver world class customer service_
- _Ensure the correct capture and correct coding of all inbound contacts via internal CRM system_
- _Capturing _
all _contacts into the CC regardless of method of contact_
- _

Complaints Management:
The CSR will own, resolve and review all inbound contacts_
- _Handling social media enquiries through FB and twitter within agreed SLA's - using the appropriate_ _tone of voice to match the situation_
- _Handling all post into the CC and processing and logging accordingly_
- _S_ending internal compliment letters to the recipients_
- _Assessment and discussions of complaint trends within CC - communicating and escalating where appropriate_
- _T_he CSR's will work cross functionally across interfacing teams and stakeholders to fully align and _engage on areas to drive service improvement._
-
Behaviours_
- _T_he CSR will demonstrate the following behaviours within their role within the CS environment: _

A_ccountability_
I_nfluencing_

- _Positivity_
- _Pro-activity_
- _Role Modelling_
- _Supportive/Teamwork_
-
Knowledge and Skills_

The CSR will have the following skills for their role within the CS environment_

- _Experience of working in a customer facing environment_
- _PC Skills_
- _Excellent verbal communication Skills_
- _Excellent Customer Service Skills_
- _Ability to work under pressure_
- _Accuracy and attention to detail_
- _Ability to influence_
- _Ability to work as a team_

If you're looking for a new challenge, this could be the role for you

Job Types:
Full-time, Permanent

Salary:
£21,250.00 per year

Benefits: