Team Leader Supervisor - London, United Kingdom - IFF Research

IFF Research

Verified Company

London, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

AAbout IFF

At IFF, we're really proud that time and time again we hear that the best thing about working here is our people.

Our welcoming and supportive culture helps us to attract and retain some of the most talented, friendly and interesting people within the industry.

People with different ways of thinking and working, but with a shared goal of delivering impactful insight that makes a difference.

IFF is an award-winning social and market research agency, with a focus on UK public policy and social research, conducting many of the largest and highest profile studies in the sector.

Because no two projects are the same, our experienced team provide tailor-made research solutions, adapting our approach to issues and audiences.

Meaning the research we deliver is tailored to each client's specific needs and really makes a difference to some of the UK's most pressing social issues.

Although it's a bit of a cliché, the way we work at IFF really is shaped by our Values.

We believe in being human first, celebrating individuality and diversity and recognising that each person brings something unique to the work we do.

Our culture of embracing and encouraging feedback means you'll have lots of opportunities to grow and develop.

At IFF, you'll be making a difference, helping shape future policies. All while supported by a friendly and inclusive team.

We're looking to recruit a Team Leader Supervisor to work remotely as part of our Interviewing Services team on a full-time basis.

About the role
We're looking to fill this new role within our Interviewing Services (IS) team. The team consists of primarily remote staff, a majority of who conduct telephone interviews for various projects.

Our Team Leaders (TLs) oversee the activity of the interviewing team and your role will be to ensure TL performance is consistent and in line with IFF expectations.

You'll work across the team, monitoring TL performance through regular on-shift check-ins and gain feedback from admin support.

You'll be responsible for ensuring interviewers feel supported and informed throughout their work, while also ensuring project performance delivery targets are met.

Part of your role will be to lead daily briefings to encourage and support the team, providing positive feedback and best practice.

You'll have regular contact with individuals to understand what is working and what could be improved.

This is a shift-based role and we operate from 9-9.

You'll be needed some weekends, but we pride ourselves on being a flexible employer, so we always try to accommodate a pattern that works for you.

Responsibilities

In this role, you'llmonitor TL performance and support the IS team to ensure efficiencies are maintained and improved where needed.

As part of this you will:

Track post-shift interviewer surveys for trends in TL feedback and follow up where needed
Build and maintain relationships with interviewers to understand what works well and what needs improving.
Build TL reports, monitor patterns and share information with the IS management team
Prepare and lead weekly TL meetings to share updates, best practice and positive guidance
Attend IS management meetings to share stats and performance updates
Be the first point of escalation for any TL concerns or performance issues
Identify skills gaps and work with training team to build support
Carry out annual performance reviews
Overall resource management/recruitment of Team Leaders

About you
This role supports several teams, so you'll likely have experience working across different teams in previous roles.

We're looking for an adaptable and hands-on person who enjoys working with a variety of people and has experience supporting multiple teams, ideally in a flexible environment.

You should have excellent communication skills, the ability to positively influence and lead people and be balanced and empathetic.

It would be great if you had an understanding or experience of basic employee relations processes - and perhaps have experienced effective ways to assess performance.

Our values are key to how we work, we're looking for somebody that truly aligns with those values and understands the importance of being human first.

As part of the permanent team at IFF, you'll have access to our range of benefits, which include health cash plan, enhanced pension contribution and 28 days paid holiday - plus bank holidays.

As well as our standard benefits, there's lots to get involved in.

From netball, to craft and football to book club - there's bound to be a committee or club that will pique your interest.

We also hold lots of social activities to help you get to know your colleagues and enjoy life outside your work, including our Thursday games night, regular team lunches and quarterly team days., we're really proud that time and time again we hear that the best thing about working here is our people.

Our welcoming and s