Income & Dispute Resolution Officer - Housing - London, United Kingdom - Triumph Consultants Ltd

Triumph Consultants Ltd

Verified Company

London, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

What's involved with this role:

Interim Income & Dispute Resolution Officer - Housing

Reference no:
Hackney RQ869250

Pay Rate:
£20.06 per hour PAYE

This opening assignment is for 5 months The purpose of the role is to provide a timely and comprehensive resolution service to resolve customer enquiries, complaints and disputes, adopting a sensitive but proactive approach to resolve issues relating to; estimated, day-to-day and major works charge; invoices; income accounts; and rent and reserve fund demands to shared owners. The purpose of the role is to positively contribute to the Leasehold Services Team responsible for the effective recovery of service charges and other invoiced sums, including; significant works; shared ownership and ground rent; reserve fund, and any other specified debt from leaseholders, freeholders and shared owners.

"Role Requirements" - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

Qualifications:

GCSEs (A-C) or equivalent to include Maths and English.
Degree, NVQ, Diploma or relevant experience.

Skills & Experience:

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Experience in successfully dealing with complex customer, member and Mayor enquiries.
Experience in monitoring and achieving targets and working to tight deadlines.
Experience in using excellent customer services practices to resolve disputes efficiently and complex cases.
Knowledge of RTB, housing and service charges legislation and the legal processes which govern the resolution of disputes.
Experience in managing income accounts and debt recovery within a Housing environment.
Ability to perform accurate arithmetical calculations to advise on balances and repayment agreements and prepare financial statements.
Highquality oral and written communication skills, with an ability to communicate effectively with a wide range of people of different levels of seniority.
Ability to implement and follow recovery procedures for recovering service charges, major works, ground rent, reserve fund, shared ownership rent income or similar.
Excellent customer services skills, with an ability and resilience to resolve disputes in a sensitive manner.
Able to work on my initiative, be flexible and be a supportive team member.
Excellent negotiation skills to head off and resolve customer disputes.
Willingness and ability to work flexible hours occasionally, including during some weekends and evenings.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Other "Essential Requirements" - Please check to ensure that your CV addresses the following items:

Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
Your availability to work either immediately, or at short notice.

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Please refer to the Role Requirements section above - your CV must address the requirements listed.

Other preferable/desirable details to include on your CV, if applicable:

Any local authority/public sector experience
Any relevant qualifications held or being studied for.

Job Ref:
Hackney RQ869250

Anticipated Length of Assignment:

Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.