Service Designer - London, United Kingdom - Involved Solutions

Involved Solutions
Involved Solutions
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Service Designer - SC Cleared - Contract

Rate:
Up to £650 per day


IR35:
Inside


Location:
Remote / London


The role:

A leading Central Government Institution are seeking a talented Service Designer to support agile and user-centred design projects. This is a 6 month contract, remote and Inside IR35. SC Clearance is required for this role.

In this role, you will look at the end-to-end experience of services, to identify problems and reimagine how the service should work.

You will be working with senior designers as part of a multi-disciplinary team and will help ensure that users are embeddedat the heart of all products and services.


Experience requirements:


  • Experience designing services according to the GDS Service Standard, especially at Discovery and Alpha (essential)
  • Experience with GDS Service Standard assessments (essential)
  • Experience working in a multidisciplinary team with other UCD, Product and Delivery professionals (essential)
  • Experience planning projects from a Service Design perspective, and coordinating with other professions to ensure highquality and timely delivery (essential)
  • Experience delivering typical Service Design assets in multidisciplinary projects (such as user journey maps, service blueprints, prioritisation matrixes) (essential)
  • Experience presenting Service Design and UCD concepts to audiences without a Design background (essential)
  • Experience writing playbooks to explain Service Design best practice (preferred)
  • Experience following or implementing knowledge management practices in Service Design (preferred)
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