Sales Account Manager - Poole, United Kingdom - Venator Recruitment Limited

Venator Recruitment Limited

Verified Company

Poole, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Role

We are seeking an enthusiastic highly motivated, technology proficient and commercially aware Account Manager to join our established hard-working team based in Poole.

Success in this role will be demonstrated through hitting revenue targets, being a positive and active team player in the IT management team, working within the best practice methodologies of delivering IT services from in-house and supplier provided servicesas a seamless team deliverable from our brand to our key accounts.

The role requires the ability to develop, grow and nurture positive relationships with designated customer organisations.

The role will encompass a variety of sales driven tasks including, but not limited to:

Drive service improvement and customer satisfaction
Drive new revenue streams from assigned accounts
Participate in the customer's IT Management Team, to manage the delivery of IT related service

to meet the requirements of the business

Create new revenue from assigned account base by managing and driving change requests,

new project work and ensuring the appropriate support fees are being charged through regular

review of consumption

Ensure SLA's are measured and achieved, and client expectations are met (or exceeded)
Identify and lead service improvement and efficiency initiatives
Working with the customer's IT budget holder, plan the budget for inscope contracts and

services

Monitor and manage expenditure within agreed budget
Build service relationships with both customers and internal/external service teams
To facilitate supplier and customer service review meetings
To escalate service issues internally and with external providers to ensure customer satisfaction

is maintained

To coordinate external technical resources for infrastructure and support related change and

project activity

To support IT projects and Initiatives to meet the agreed business goals in compliance with

relevant methodologies and quality standards

Approve and cost changes to the service delivery model, contracts, or SLAs
Manage the internal communication with the business including service performance, FAQs,

process information and necessary forms