Operations Officer - Leyland, United Kingdom - Talent Sphere Ltd

Talent Sphere Ltd

Verified Company

Leyland, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you want to be part of an organisation where you can have real input and, who values what you do? We are looking for someone to be part of the operational team, who is passionate, committed and driven to succeed.

Who We Are:

QA Scheme Support Services is an award-winning, well-established service company based in Leyland operating in the home improvement sector.

Our main function is to provide administration and operational support to 3 national consumer protection schemes (installer membership schemes) operating in the double glazing, renewable, and home improvement sectors.

The schemes protect consumers using members and credibility to the installer members (helping them win more customers). The schemes' ambassador is George Clarke (Amazing Spaces etc). Employees of QA Scheme Support Services work on behalf of the consumer protection schemes.

The three schemes currently serviced by QA Scheme Support Services are:

DGCOS Ombudsman Scheme
HIES Consumer Code
HICS Consumer Protection

The schemes' vision is transforming consumer protection within the home improvement sector.

Their mission is to protect consumers when they are buying from installer members, support its national network of installer members and raise industry standards.

Main responsibilities
Due to continued growth, we are looking for the right person to join the operations team of the business.

As an Operations Office you will be responsible for:

Maintaining all information in relation to the Cease to Trade process; offering process improvement suggestions and ensuring information is current and accurate
Implementing and managing an inspections regime by developing the process from scratch, testing, amending and implementing the process with ongoing management
Work within the Approved Suppliers process and ensure inspections arranged with approved contractors are in line with best practice and value for money.
Create accurate case files where required ensuring documents received correspond and monitor and record all progression
Collect and manipulate data for management reporting
Formulating and formatting essential information to track cases, utilising Excel skills
Data Protection across the business including data mapping, data retention policies and investigating possible GDPR breaches and responding accordingly, reporting to the ICO where necessary.
Excel — With the ability to manipulate and interrogate data, create pivot tables and work with basic formulas
Organisational Skills — Someone who can prioritise and manage their workload in a timely manner
The ability to easily establish rapport with third party contractors
Welldeveloped crossfunctional collaboration skills — to work effectively within and across different established teams
Strong communication skills — highly developed written and verbal communication with the ability to objectively stay focused and on track
Developed administrative skills
Outofthebox thinking — adapt and react to different situations, finding innovative solutions
Fast learner — able to absorb new information quickly.

Our Values

Respect:
We respect each other, our differences and our contributions.

Integrity:

Having integrity helps to create an inner circle of trust and respect and enables everybody to work together efficiently and collaboratively.

Teamwork:
All working together to support each other and achieve our business goals.

Communication:

the words we choose, the manner in which we deliver them, open and honest communication with positivity means we can do and achieve everything we set out to.

We Adopt the following throughout all of our business dealings.

We must treat all people (including customers, colleagues, suppliers, and the wider stakeholder community) with
respect all at times.
We will not accept
rude behaviour from customers, employees, suppliers, and stakeholders at any time.

3. We will only employ, and continue to employ, employees and engage with suppliers who display openly the personal characteristics of
humility, honesty, enthusiasm, respect, positivity and a 'can do' attitude.

We will seek opportunities (at least annually) to identify employee
training needs (and wants) and wherever possible and practicable, provide time and resource to accommodate these needs (and wants).
We shall be very careful in our
recruitment and maintenance of 'customers' (customers here being defined as 'any body corporate or otherwise paying regular fees to the company') to ensure, wherever possible, that these customers share these 'values'.
We shall, at all times and in all decision making, try to ensure
the best possible outcomes for our clients and consumers in every action we take.

We offer additional benefits:

- £25,000 - £35,000