Account Coordinator - Coalville, United Kingdom - Graphic Packaging International

Graphic Packaging International

Verified Company

Coalville, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Job description

Graphic Packaging International is a Global FMCG manufacturer with 41 Converting sites across Europe, serving three business areas: Beverage, Convenience and Consumer Products and is the Carton Industry Leaders in Packaging Design and Innovation.

JOB PURPOSE
The Account coordinator will deliver a first class service to our customers. Having close interaction with production/operations to ensure the business provides a high level of customer service at all times.

SPECIFIC RESPONSIBILITIES

Ensure that procedures within the department are followed.
Prepare orders/works instruction tickets to enable most efficient and economical utilisation of materials and machinery.
Manage Orders for Trial, new and repeat profiles, reviewing the cap loading prior to loading orders.
Ensure all orders are released in time to meet customer due dates.
Manage artwork and repro requests
Communicate with customers
Check all information prior to release of job bag to production departments
Liaise with internal departments
Raise internal requisitions for the ordering of production tooling to meet production deadlines
Raise outwork requisitions to meet production due date
Ensuring final invoice prices are correct on all orders
Review customer specifications and artwork to ensure all requirements are feasible and understood by departments
Collating origination, trial and storage costs
Requests repeat design samples from Technical design, tracking outstanding designs, ensuring they are despatched to meet customers' demands.
Produce weekly stock reports; arrange invoice and disposal of aged stock.
Ensure prompt and accurate filing and archiving of all customer orders ad correspondence.
Create order acknowledgements and production schedules for new orders
Manage intercompany transfer work
Managing Board levels
Ensuring costs are charged back to customers origin
To ensure and maintain the departments targets and KPI's are achieved.
Maintain a professional manner at all times.
Provide information in a concise and timely manner, to both customers and senior account coordinator.
Work closely with the external accounts manager to meet customer needs and expectations.
Process new enquiries and NPD briefs. Track prices and samples to adhere to customer deadlines.
Review cap loading and advise customers of current lead times and advise of any issues regarding due dates

Vendor Management

Manage customer stock levels through VMI and forecasting
Liaise with retail team regarding retailer launches
Submit repro charges to customer to gain PO/advise of invoicing
Submit & gain approval on artworks
Manage customer board reserve levels in conjunction with the external representative.
Coordinate customer press passes
Recommend potential improvements to Customer Services Manager
Regular contact with Customers and visits as required
Communicate with internal departments to ensure customer requests are met
Strive to exceed customer expectations
Grow product knowledge both through regular product training and from working alongside the Customer Service Manager

Required Education, Skills and Qualifications

Excellent customer facing skills
First class telephone manner and communication skills both written and verbal.
Highly organised
An expert communicator at all levels, with proven ability to influence improvement within other functions/departments of the organisation
Ability to work under pressure to deliver a high standard of service
Ability to manage a small team
Able to multi task
Essential
Self-Motivated and the ability to motivate others
Process relevant information quickly and easily
Attention to detail and take pride in your work
Excellent organisational and time management skills, with the ability to prioritise
Able to work in a fast paced environment
FMCG preferred
Strong commercial awareness and business acumen
Organizing, Planning, and Prioritising Workload to achieve targeted KPI's
Ability to identify opportunities for process improvements
First class communication & administration skills

Hours of work -

Benefits
We believe our people are our biggest asset, when you join Graphic Packaging, from Day 1 you will have access to a comprehensive benefits package including:

Holidays
5 Weeks + Bank Holidays
Pension
Life Insurance
Retail discounts saving £££'s at high street stores, online and in supermarkets
We also pride ourselves on offering internal and external training and development opportunities

No agencies please

Salary:
£29,581.00 per year

Benefits: