Customer Sales Advisor: - Newcastle upon Tyne, United Kingdom - Gas Angel Heating Services Ltd.

Description

Gas Angel is a small, friendly, local team of heating engineers. We love helping people. For us this means, keeping the homes of North East folk safe and warm all year.

We're on the look out for a caring and focused customer sales advisor to join the busy Gas Angel team and be the main point of contact for our customers and suppliers.

Pay and hours...
Part-time - 25 hours per week

Monday to Friday - 10:00 AM to 3:00 PM (slightly longer hours during winter months and to cover annual leave)

£24K to £26K, pro rata, depending on experience.

• Additional hours available, especially during winter months (typically Sept - Feb) and to cover director annual leave

Location
Fully remote with an in-person meet up every 2-4 weeks.


About you...

You have strong communication and admin skills and are willing to go the extra mile to ensure our customers feel well looked after.

You will be unfazed when in working in a busy environment.

You have neat admin and organisational skills, and regularly use initiative to effectively manage customer and supplier-related tasks with a can-do attitude.

As this position is home based, you will be excellent at managing your time.


About us...

For 15 years, thousands of North East Customers have placed their trust in Gas Angel's knowledgeable and friendly heating engineers to repair and replace their gas boiler and heat pumps.

We take pride in coming quickly to the rescue when heating emergencies such as no central heating or no hot water, occur.

Alongside our emergency and boiler servicing work, Gas Angel engineers are boiler and heat pump installation experts.


Our small local business is endorsed by the consumer group Which? giving our customers and employees the confidence and peace of mind they are choosing to work with a reputable gas central heating company.
The Customer Sales Advisor role at Gas Angel is rewarding and challenging in equal measures.

Helping a customer through a difficult situation that involves their home and is impacting their life in real-time is satisfying.

That being said it is not always easy and often calls for us to be the calming influence that eases a stressful time for our customers.

Here is a taster of what you'll be doing on a weekly basis at Gas Angel:

• Working to company targets
• Giving technical support and resolving faults by phone (training given)
• Scheduling customer appointments
• Correctly logging customer data into our systems
• Advising customers of services available and special offers
• Organising your own diary/workload
• Organising our engineers diary/workload
• Managing customer expectation
• Liaising with and building relationships with suppliers
• Creating customer quotes
• Generating customer invoices
• Providing supplier purchase orders
• Problemsolving
• Meeting customer and task deadlines
• Demonstrating compassion and excellent customer service
• Learning and adapting to change as it happens

We love what we do here at Gas Angel and think you will too.

Job Types:
Part-time, Permanent


Salary:
£24,000.00-£26,000.00 per year

Expected hours: 25 per week


Benefits:

• Company pension
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Are you able and willing to work extra paid hours during the winter months (until no later than 5 pm)?

Education:

• GCSE or equivalent (required)

Experience:

- customer service: 3 years (required)
- telephone sales: 2 years (required)

Work Location:
Hybrid remote in Newcastle Upon Tyne