Complaints Officer - Westminster, United Kingdom - Deekay Technical Recruitment Ltd
Description
Coordinate complaints and correspondence received from communities and ward councilors, minimising duplication, and monitoring the timeliness and effectiveness of the response.
To develop, implement and deliver a structured and coordinated approach to correspondence and complaints, in conjunction with team leaders, heads of service and the corporate complaints team.
Ensure that complex, high risk and persistent complaints are responded to in the appropriate way, through facilitating the allocation of specific project-based interventions from the response service.
Significant experience of managing and coordinating a complaints process, VIP complaints and members enquiries.
Significant experience of managing processes within a public sector organisation. Significant experience of project co-ordination and development.
Significant experience in coordinating governance processes.
Job Type:
Temporary contract
Salary:
£21.65 per hour
Expected hours: 36 per week
Benefits:
- Company pension
- Free parking
- Onsite parking
Experience:
- customer service: 3 years (required)
- DEALING WITH COMPLAINTS: 1 year (required)
- PUBLIC SECTOR: 1 year (required)
Work Location:
In person
More jobs from Deekay Technical Recruitment Ltd
-
Document Controller
Guildford, United Kingdom - 2 days ago
-
Educational Psychologist
Bristol, United Kingdom - 1 day ago
-
Executive Assistant
Kingston upon Thames, United Kingdom - 3 weeks ago
-
Administration Officer
London, United Kingdom - 1 week ago
-
Administration Support Officer
London, United Kingdom - 3 weeks ago
-
Customs Officer
Hounslow, United Kingdom - 3 weeks ago