Night Auditor - Birmingham, United Kingdom - Holiday Inn Express Birmingham South

Description

Job Advert

Are you passionate about hospitality and delivering magic guest service?

This is something that all employees at Holiday Inn Birmingham South have in common.

It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay.

Our wide range of employee benefits and personalised training and development plans ensure that our team
love where they work.

These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.

We now have an exciting opportunity for Night Auditor to join our Department.

As a Night Porter, you will be required to
master the art of versatility and
inject some energy whilst completing a variety of duties.

The main duties expected within the role are:

• To be welcoming and approachable to all guests visiting the hotel.
• To maintain the reception, food and beverage outlets, public areas, stores, kitchen, back office and staff areas in a clean and tidy condition.
• To ensure that the bedrooms are set up and ready for check in as per the agreed and advertised times, as well as ensuring the setup of the meeting rooms and food & beverage outlets where applicable by liaising with the HK teams.
• Responsible for maintaining a comfortable atmosphere in the public areas by controlling and monitoring heating, lighting, music/tv.
• Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction.
• To retrieve guests information from the Holiday Inn Birmingham South data base and to enter and update information as appropriate for each guest.
• To be a source of hotel security throughout the night and follow Holiday Inn Birmingham South measures when managing a security breach. Ensure this is effectively communicated to the General Manager and Duty Manager as soon as possible.
• To ensure the Night Audit is completed each shift whether this is carried out personally or by another member on duty. All necessary date should be logged and communicated to the General Manager as soon as possible.
• To ensure a positive guest experience to maximise repeat business.

We are continually evolving, and our team do too, there is no red tape or corporate conflict with us