Collections Specialist - Solihull, United Kingdom - Infor

Infor
Infor
Verified Company
Solihull, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
General information- Country

  • United Kingdom
  • City
  • Solihull
  • Department
  • Finance
  • Job ID
  • 3622 Description & RequirementsThe German speaking Collections Specialist must ensure all clients within their portfolio are followed up in a timely manner and within the trading terms of the invoices. They will need to ensure the company parameters are maintained and report all information accurately and correctly to the database. If any queries or disputes are raised that cannot be dealt with quickly and positively then the agent will report this information to their designated query resolver. They will need to build a positive and productive longterm relationship with the existing client base as well as the relevant business contacts.
Their focus is to maximize cash collections for the Company.

A Day in The Life Typically Includes:

  • Maximize cash collections for clients and collecting to the targets set
  • To work through daily call lists in a timely manner averaging 40 outbound calls per day
  • Ensuring all customer queries are passed onto the query resolution team with full details to ensure a prompt turnaround
  • Flexible approach to workload to ensure cover if another member of the team is out of the office
  • Send out daily system generated reminder letters and monthly statements
  • Any adhoc duties which may arise
  • Responsible for assigned accounts

What You Will Need:

  • German verbal & written
  • Detail focused ensuring they follow up all unresolved matters and record data accurately
  • Target driven
  • Firm but patient approach, strong objection handling skills
  • Oral and written communication skills
  • Interpersonal skills
  • Basic decision making ability
What Will Put You Ahead?

  • Some Credit Control experience preferably within a large organization
  • Advanced Microsoft skills including Word, Excel, PowerPoint, Access would be an advantage
  • About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets.

Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems.

Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

  • Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight

Guiding Principles:
integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM.

Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

At Infor we value your privacy that's why we created a policy that you can read here.
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