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Client Services Administrator - Brough, United Kingdom - Mires Beck Nursery

Mires Beck Nursery

Verified Company

Brough, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ready to join the world of client services? This is a unique and rewarding job that allows you to be at the center of customer experience

As a Client Services Administrator, you get to interact with customers from all walks of life from all over the globe.

Your role in making sure their needs are met and expectations exceeded will play an integral part in helping your company improve its reputation as well as maximize revenue.

If this new challenge excites you, buckle up for the incredible journey ahead - let's go explore together

Key Responsibilities:

Handle day to day queries effectively using interpersonal skills and communicating through various methods.
Assist with the new starter process for service users, including liaison with parents/carers/care coordinators.
Inform Accounts Officer in writing of fee rates approved for invoicing.
Create the files for service user's one page profile, care plan and risk assessment, and maintain all files to templated standard with ambitions to digitise completely.
Ensure Initial Referral is completed and once onboard all Service User absences are recorded on absence forms.
Assist with the review process for service users, including sending documents to Supervisors/Team Leaders to request/check information for the review. Highlight in files evidence of concern forms/incident reports. Attend review meetings as requested by the Support Services Manager.
Type up the review report and update the risk assessment, care plan and one page profile as necessary.
Assist the Service Delivery Manager to provide weekly/monthly reports for the relevant LA, as per their instructions.
Assist the SDM to provide information for internal management meetings.
Provide information to the Admin Assistant and Accounts Officer, as required, to enable them to update registers for service users and their attendance.
Report known transport service user issues to SDM including difficulties with fees.
With office administrator, assist transport requirements in absence of SDM for taxis and other means of transport when minibus is off road or driver is absent.

What we're looking for: