Coordinator, Gsc - London, United Kingdom - Tate & Lyle Sugars

Tate & Lyle Sugars

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ASR Group is the world's largest refiner and marketer of cane sugar, with an annual production capacity of more than 6 million tons of sugar.

The company produces a full line of grocery, industrial, food service and specialty sweetener products.

Across North America, ASR Group owns and operates six sugar refineries, located in Louisiana, New York, California, Maryland, Canada and Mexico.

In the European Union, the company owns and operates sugar refineries in England, Portugal. ASR Group also owns and operates mills in Mexico and Belize. The company's brand portfolio includes the leading brands Domino, C&H, Redpath, Tate & Lyle, Lyle's and Sidul.

9 month fixed term contract - Coordinator, Global Supply Chain

POSITION SCOPE

Be main point of contact for the flow of order information from customer to Tate & Lyle Sugars and feedback of supply information to customers throughout the "lifetime" of those orders from receipt to delivery.
Use resources available to ensure full understanding and visibility of any past, current and future risk to customer supply.
Interaction with key customers to improve service and efficiency and reduce cost
Ensuring customer satisfaction by implementing corrective actions to mitigate these risks and effectively communicating with the customer through to resolution.
Answer order queries (e.g., product codes, prices, and stock availability) and action changes (e.g. to requested quantities, delivery dates, etc.) including advance notice of short shipments.
Liaise with our 3PL to resolve any customer delivery issues (e.g. Refusals, Failed deliveries, Uplift Requests etc.)
Process agreed collection requests.
Manage Molasses clearance requirement with the refinery.
Enforce Tate & Lyle Sugars Supply Chain External Guiding Principles (e.g. lead time, demurrage, returns etc.)
Work cross functionally with finance and sales to resolve pricing queries.
Proactively communicate and monitor customer key service indicators.
Ad hoc project work (onboarding customers onto order automation tool etc.)
Present key customer service indicators to internal team. Providing insight into biggest issues and subsequent corrective actions.
3PL invoice processing
Supports "Kent Foods planner"
By communicating constraints and revised delivery dates in the event of supply failures
With the collaborative forecasting process for STO's
In deployment planning and management: planning, STO creation, finished product goods receipt.
By processing 3PL Invoices
Quality: complaints resolution, traceability

POSITION STRATEGIC OBJECTIVES AND KEY DELIVERABLES

Service: on time delivery
Stock: stock accuracy through aligned systems (e.g. accurate delivery dates, up to date PGI of orders)
Spend: in relation to budget
Quality: processes and controls

ESSENTIAL CAPABILITIES (KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL ATTRIBUTES)

Strong influencing and communication skills
Ability to challenge the "status quo"
Ability to identify customer priorities and work towards consistently meeting these through creation of relevant KPI's.
Ability to manage workload and identify priority tasks to meet tight deadlines
Good team player and remains calm under pressure, supporting the company mission
SAP or computer literacy (ideally good Excel skills)

ESSENTIAL WORK EXPERIENCES

Customer service/logistics experience in a demanding environment
Experience in an environment that requires high levels of accuracy and flexibility
Experience of working with internal and external customers and logistics partners

ESSENTIAL EDUCATION REQUIREMENTS
Minimum GCSE level educational qualification or equivalent

LOCATION OF ROLE
Thames Refinery

At Tate & Lyle Sugars, the group's values are the cornerstone of our success.

Leadership - our goal is to be the leader in every arena in which we compete.
Teamwork - our strength is magnified when we work together.
Integrity - honesty and trust are the foundation of our success.
Service - we know that the people and communities in which we operate are crucial partners to our success.
Sustainability - the member companies of ASR Group are committed to sustainable agricultural and business practices.