Senior Field Income Recovery Officer - Hemel Hempstead, United Kingdom - Hightown Housing Association

Hightown Housing Association

Verified Company

Hemel Hempstead, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Senior Field Income Recovery Officer:

-
FTC

May 2024

About the Role

The Senior Field Income Recovery Officer will be responsible for providing a highly professional customer focused arrears recovery service to Hightown's residents in General Needs Housing and Care and Supported Housing services.

The duties will include monitoring rent accounts, taking appropriate action to identify and manage rent arrears in accordance with Hightown's procedures, legislation and best practice.

The Senior Income Recovery Officer will also be responsible for the management of a team of administrators supporting the Income Recovery Team.

Key Responsibilities

Manage a team of Income Recovery Administrators
To monitor the work of the administration team to ensure procedural requirements are adhered to
Maintain an up to date knowledge of housing and welfare benefits to ensure that tenants are provided with welfare benefits information and a to be aware of specialist agencies in the area to which tenants can be referred for debt counselling and advice.
Managing and monitoring the rent accounts on a patch of properties ensuring that all rent accounts are monitored regularly
Lead on representing Hightown at Court as necessary.
Correct action taken in line with Hightown's policies and procedures
Carry out home visits to tenants where necessary and work alongside relevant officers across the Association to coordinate Hightown's response to Government's Welfare Reform agenda

About you

For the role of Senior Field Income Recovery Officer, we are looking for individuals who have a knowledge of housing and welfare benefits and have experience of computerised arrears management systems and ideally have line management experience.

You must be computer literate with a good understanding of spreadsheets and ability to use various software packages and have the ability to organise your own workload effectively to meet targets and deadlines.

The Benefits
In return for your hard work and commitment, we offer a considerable benefits package

This includes:

Generous annual leave allowance of 25 days per year, plus statutory bank holidays, rising with service

- £36,108pa for a 35 hour a week contract and bonuses available on top of your basic salary

Regular support from your line manager and colleagues
Annual bonus based on satisfactory performance
Monthly attendance bonus
Annual salary and cost of living review
Commitment to health and wellbeing with the Five Ways to Wellbeing
Workplace pension scheme
Life assurance of three times your annual salary
Friendly and supportive team environment
Employee assistance helpline
Mileage paid for car usage
Free onsite gym

Closing date:
Monday 29th May 2023

Interview date:
Thursday 8th June 2023

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