Business Support Officer - Hereford, United Kingdom - Taurus Healthcare Limited

Taurus Healthcare Limited

Verified Company

Hereford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB PURPOSE To serve as the primary point of contact for all business support enquiries and requests.

To answer intercom/doorbell requests to visitors and ensure deliveries to the building are received and distributed in a timely manner.

To provide information to callers or direct them to the appropriate resources as needed To manage incoming calls on the main switchboard for Taurus Healthcare/HGP and to greet callers in a professional friendly manner and to transfer calls appropriately and take accurate messages for staff members To ensure the smooth running of the office by ensuring that stationery, sundries and refreshments are full stocked.

The post holder will need to be able to multi task and need to work on their own initiative and proactively manage their own workload.

To provide and administration support to the Head of Corporate Services and Business Support and administration support across Taurus Healthcare/HGP.

To provide timely and accurate responses to internal and external stakeholder.

To co-ordinate with various departments to address their business supports needs efficiently To offer guidance and assistance to staff members seeking business support MAIN RESPONSIBILITIES Business Support To provide administration support to the Head of Corporate Services and Business Support.

To be responsible for collating agenda items for the bi-weekly Business Support meetings and attend to take notes and participate providing updates and to follow up any actions.

To be responsible for compiling the On-Call rota in advance ensuring the Directors calendars are kept up to date and maintain the On Call pack ensuring all information is up to date and relevant.

To be responsible for ensuring that the X-On online calendar is up to date and all calls are being re-directed to the correct director.

(training will be provided) To provide ad hoc cover in the absence of the Executive Assistant to provide cover at meetings and take minutes and actions as appropriate to the role and adhoc administration duties of the Head of Corporate Services and Business Support.

This could include support to the Managing Director with administration support including arranging meetings, attending meetings to take minutes and issuing of agendas and any ad-hoc administrative support.

To provide project admin support to the Head of Corporate Services and Business Support.

Carry out quarterly Information Governance spot checks and report back to the IG lead, ensuring all information remains up to date and confidential.

Training will be provided. Office Provide business support duties for visitors/staff/deliveries attending Taurus Healthcare.

To be responsible for ordering stationery for the office, sundries and any ad-hoc requests received from across the departments ensuring that best value is applied to every purchase and for the environment purchases are kept to a limit.

Building Maintenance To ensure that any building related problems are reported and escalated appropriately and recorded in the building maintenance log and to support the day and to ensure any building security issues are recorded on Datix.

Training will be provided. To coordinate with contractors to schedule maintenance visits and repairs in a timely manner.

To keep accurate records of contractor communications and work performed To report any maintenance concerns or issues of building management promptly to the Head of Corporate Services To provide any other duties as requested.

COMMUNICATIONS AND WORKING RELATIONSHIPS All Staff and Directors of Taurus Head of Corporate Services and Business Support Business Support Team Wye Valley NHS Trust ICB Herefordshire Council Staff, including clinicians in a variety of healthcare settings PCN Clinical Directors PERSONAL DEVELOPMENT To participate in individual performance reviews and personal development plans on an annual basis and to undertake training and development as identified within these discussions and as indicated by the requirements of the post.

CLINICAL GOVERNANCE To realise the importance of confidentiality when dealing with patients and staff, particularly when giving or receiving information over the telephone in accordance with the Data Protection Act.

Maintain the high standards of the service by contributing towards individual, team and service objectives and acting at all times in the best interest of patients.

To accurately collect, collate and input data to Information Systems as required by procedures to ensure that patient database records are up to date and accurate.

To participate in Individual Performance Review and Personal Development plans on an annual basis and to undertake training and development as identified within these discussions and as indicated by the requirements of the post.

INFORMATION GOVERNANCE Taurus Healthcare requires its staff to comply with Information Governance related standards and policies at all times when dealing with confidential information, which includes any