Security Control Room Supervisor - London, United Kingdom - Mitie

Mitie
Mitie
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Our enhanced staff benefits package which includes £10k Life Assurance, 24/7 access to GP services for you and your family, enhanced maternity/adoption leave pay, Mitie share options and wide range of discounts on major retail brands across the UK, makes us an employer of choice.

Do You want to join the major security company in the UK?

Do you want a rewarding career with promotion opportunities?

Are you looking for a new and exciting challenge?

Do you want to be part of a great team?

Do you have excellent customer service skills?


Where:
The Shard, 32 London Bridge Street, London


Shifts & Hours:12 hour shifts, 4 on/4 off rotating day and night shifts


Hourly Rate:
£19.74 (Paid breaks)


Annual Salary:
£43,437


_ In order to be employed in this role, the employee must successfully attend and pass all stages of 'Critical Incident Management' training. This is a fundamental role requirement. _

What's in it for you?
You will be working to the highest professional standards at one of London most iconic buildings. Take advantage of our training programmes and career development.

The diversity at the Shard offers new and exciting challenges each day in addition to overtime opportunities in various roles across the contract.

Do you feel rewarded in your current job? Working at the Shard you will be part of our staff recognition and reward scheme with vouchers awarded to the top performers every month.


Main Duties

  • Duty manager resilience required to successfully pass the duty manager step up training
  • Support the duty manager
  • Manage continuity and consistency of service delivery
  • Deliver high standard of customer service
  • Manage & maintain all SCR systems, equipment and supplies
  • Manage staff training and development. Arrange suitable and required training, ensure all staff suitably qualified
  • Mentor staff
  • Build strong team relationships
  • Manage staff performance in accordance with Mitie HR policies and procedures
  • Manage staff rostering, leave requests, cover gaps
  • Complete handover reports, conduct and manage shift handovers
  • Conduct regular audits on systems, equipment, compliance, processes, and operational standards. Provide audit reports with actions required and progress updates.
  • Propose innovations and initiatives to improve service delivery, performance and reduce costs
  • Conduct staff appraisals, performance reviews, Return to Works and regular 121s meetings
  • Staff investigations and disciplines in accordance with Mitie HR policies and procedures
  • Ensure KPI's and SLA's for the SCR are always met or exceeded
  • Ensure all health and safety policies and procedures are adhered to
  • Report, record and manage all health and safety matters (near misses, RIDDOR, accidents, incidents)
  • Uphold great working relationships with the client, service providers, contractors, occupiers and stakeholders
  • Ensure staff display high standard of personal appearance and uniform
  • Clearly and accurately record data, produce reports and spreadsheets
  • Effectively communicate with Mitie staff & management, service providers, client and stake holders
  • Manage and operate all systems and equipment, maintain full functionality and availability. Effectively report, address and resolve any faults, issues, repairs
  • Maintain a clean, clear and tidy area at all times
  • Supervise, lead and effectively respond to incidents & emergencies
  • Periodically review, assess and evolve existing procedures, documentation and processes
  • Respond proactively to any reasonable management request
  • Understand and adhere to Mitie and REM/Shard Quarter policies and procedures
  • Ensure staff are fully conversant of compliance documentation
  • Ensure all staff in the SCR operate in line with the relevant procedures and are regularly tested on those procedures and processes
  • Ensure that all officers assigned tasks are monitored and checked for compliance.
  • Operating and monitoring CCTV system, conduct and manage CCTV investigations
  • Excellent knowledge of GDPR, ensuring compliance of data processing procedures

What we are looking for

  • SIA CCTV licence
  • Leadership and supervisor experience
  • Experience of incident and emergency management
  • Problemsolving and analytical skills
  • Attention to detail
  • Be competent to 'step up' to the Duty Manager role once trained
  • Ability to problem solve under pressure and multitask
  • Excellent written and verbal communication skills
  • Microsoft Office, Outlook, Word, Excel competent
  • Excellent interpersonal skills
  • Ability to operate under own initiative and as part of a team
  • Highly responsive and proactive
  • Take responsibility for own actions
  • A willingness to learn and develop
  • High standards of professionalism
  • Ability to multitask and work to deadlines
  • Ability to complete tasks from start to finish
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