B2b Marketing Consultant - London, United Kingdom - Momentum ITSMA

Momentum ITSMA

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
London

About Momentum ITSMA
Momentum ITSMA enables ambitious companies to achieve market-beating performance by winning, growing and retaining the most valuable client relationships. Join us in a dynamic work environment and be part of delivering market-beating success.

About Client Practices
Our consulting teams are a vital part of Momentum ITSMA's success.

These teams are at the forefront of our client relationships, leading interactions and developing a deep understanding of our client needs and their business environment, driving engagement, and recommending and shaping innovative projects.

About the role
The Consultant role at Momentum ITSMA is pivotal.

As the principal delivery mechanism, they play a fundamental role across our client practices, operating as the conduit and connector of our expertise into our clients.

With accountabilities ranging from ensuring consistent high-quality standards and fostering enduring client relationships, to delivering efficient outcomes within agile timelines, the Consultant epitomises our mission of driving market-beating growth.

Key Accountabilities:

Ensuring a consistent and highquality standard of delivery by closely monitoring project processes, leading to enhanced pipeline development and developing longterm relationships with clients.
Achieving efficient, highquality outcomes for all assigned projects by leveraging best practices, and robust project management skills within agreed timeframes and budget.
Achieving consistent client satisfaction across all projects delivered by maintaining open communication channels, seeking regular feedback, and being responsive to client needs.
Providing comprehensive, accurate, and timely reporting for all ongoing projects, ensuring stakeholders are kept informed of progress and any potential roadblocks.
Establishing and upholding deep specialist knowledge about the client, their business landscape and specific accountbased methodologies, positioning oneself as a trusted advisor in the domain.

Key Responsibilities:

Identifying potential opportunities during client interactions by staying updated with industry trends and verifying these insights with practice colleagues for alignment and feasibility.
Actively liaising with team resources, Shared Services, and Subject Matter Experts (SMEs) for inputs or support in client projects, ensuring a collaborative approach to problemsolving and innovation.
Consistently impressing clients with deep expertise, forwardthinking perspectives, and regular proactive engagement beyond standard delivery, solidifying our consultancy's value proposition.
Striving for positive client satisfaction feedback by delivering beyond expectations, and actively seeking permissions for case studies related to assigned projects, highlighting success stories and learnings.
Producing detailed reporting throughout the lifespan of assigned projects, utilising advanced tracking tools and regularly updating stakeholders on the project's status.
Collaborating to share knowledge, learnings, and experiences within the practice and the broader Consulting function, organising periodic knowledgesharing sessions and contributing to internal knowledge bank.

Skills and competencies:

Technical skills

Proposal development: drafting high impact proposals, demonstrating a comprehensive understanding of the integrated service offering and showcasing consulting skills and thought leadership
Project management: owning the endtoend delivery of client projects, ensuring they are within scope and estimate, utilising approved templates and frameworks
Detailed reporting: Accurately represent all project work in consultancy business systems and reporting lines, ensuring transparency and timely communication regarding any issues or barriers

Leadership skills

Growth cultivation: contributing actively to create and maintain a culture of delivery excellence, ensuring the growth potential across the practice is consistently realised
Extreme ownership: Accepting responsibility for both successes and failures, fostering a culture of accountability and clear communication with the team and with clients
Knowledge sharing and mentoring: Sharing expertise and knowledge generously, aiding in the professional growth of colleagues and the continual enhancement of consultancy practice standards

Client Management

Client relationships: Being a consistent, consultative voice in all client interactions, ensuring the timely and effective delivery of consulting work, enhancing client value perception
Feedback integration: Actively seek and value feedback from clients, ensuring their voices are heard and their needs met, contributing to lasting, valuable relationships
Understanding client business: Develop a growing, intimate understanding of the client and their business environment, tailoring approaches and solutions to their unique needs and