Volunteer Resource Cordinator - London, United Kingdom - Transport for London

Transport for London
Transport for London
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Volunteer Resource Cordinator

042826

Organisation

  • London Transport Museum

Job

  • Administration

Position Type

  • Full Time

Job title:
Volunteer Resource Coordinator
  • London Transport Museum
(LTM)


Salary £25,110 - £26,000 PA, plus benefits (see more information below)


Location:
Covent Garden/ Hybrid


Contract Type:
Permanent (Full Time OR Part Time)


Band: 1


Please note:
There are 2 positions available (Part Time & Full Time)


About London Transport Museum (LTM)
Based in Covent Garden, we are the world's leading museum of urban transport and an award-winning day out. But that's just part of our story. We are passionate. We are curious. We are adventurous.


As a heritage and education charity, we reach every primary school in the capital to fire the imaginations of tomorrow's engineers, designers, scientists, and arts enthusiasts.

With business partners and industry decision-makers, we tackle the topics that matter to London, from smart cities to green innovation.

We want to close skills gaps, redress gender imbalances and create opportunities for under-represented and disadvantaged communities.

We want to ignite curiosity to shape the future.


Overview of project/rol


As a member of the Volunteer Resource Team, you will play a key part in delivering the Museum's Strategy and Volunteering Strategy as we develop new opportunities and ways of engaging volunteers.

You will coordinate LTM's volunteer resource programme both at the Museum in Covent Garden, the Depot at Acton and any off-site activities in order to meet the Museum's objectives and meet the Investing in Volunteers standards.

You will ensure that the resource provided attains the highest standards for the benefit of the visitors, collections and programme participants, reflecting the Museum's aims and core values.

The roles will coordinate the administration, briefing, training and preparation of all volunteer resource. The volunteer resource is made up of, but not exclusively; traditional Volunteers, Work Experience, unpaid Internships and Work Placements.


You will play an active role in advocating a positive volunteering experience at LTM, including collaborating with other departments and engaging with Volunteer Management Group and other internal platforms.


The roles do not line manage staff though they do have responsibility for the Museums volunteer team in association with the Resource Manager.


The Full Time role is also responsible for several volunteer teams in visitor experience, including tour guides, event stewards and welcome hosts.

You will engage with your colleagues to facilitate and deliver these roles and foster positive working relationships with the teams.

This role is 5 days out of 7, and will require occasional weekend working.


The Part Time role will develop the volunteering experience by delivering activities and events to support volunteer wellbeing and increase impact.

The role will look to foster positive relationships with local communities to support the delivery of the Volunteering Strategy. This role is 3 days out of 7.


Key Accountabilities

  • You will be expected to specialise in volunteer coordination and keep up to date in volunteer management best practice, including engagement with the heritage and charity sectors.
  • Assist in the recruitment and training of volunteers using appropriate volunteer management procedures.
  • Facilitate delivery of the Museum's public events programme by sourcing and scheduling volunteers with suitable specialist knowledge and skills to meet the needs of the programme,while providing a quality crossdepartmental experience.
  • Develop and deliver the volunteering offer, including providing reciprocal visits and social opportunities. You will work with volunteers frequently, developing positive working relationships and supporting their welfare as needed.
  • Support our SEND volunteer experience by working with our volunteer buddies to offer opportunities through the year, and play a direct role in making volunteering at LTM more accessible.
  • Provide all administrative support for volunteers as required, including scheduling, training, issuing of documents, uniform and onsite support as required.
  • Explore new opportunities for volunteer resources and new ways of supporting programmes at the Museum through coordination with other Museum departments.

Skills, Knowledge & Experience
Knowledge

  • A professional qualification or equivalent experience
  • A strong understanding of Volunteer management, practice and laws
  • Experience in using Better Impact or other volunteer management software
  • Understanding of the principles of visitor management and visitor excellence
  • Detailed knowledge of IT systems including MS Office Suite.
  • Good knowledge of web technology and social networking

Skills:


  • Strong organisational and time management skills, ability to work under pressure, manage multiple administ
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