Service Delivery Coordinator - Staffordshire, United Kingdom - Jobs in Science

Jobs in Science

Verified Company

Staffordshire, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Position:
Service Delivery Coordinator
Permanent

Location:
Cannock area, Staffordshire

Hours: 40 hours per week (8am - 5pm)

Main Duties and Responsibilities:

Forward plan the work of the Field service engineering team
Managing live jobs, and dealing with emergency calls and breakdowns
Provide an excellent level of Customer Service
Ensure effective management of communications between external customers and service engineers, liaising with customers and engineers on daily basis
Booking and planning of jobs
Liaising with the service chain
Produce reports as necessary for customers
Produce reports and achieve KPIs
Identifying opportunities to develop customer relationships
Other miscellaneous administration duties, as required by the team
Essential good standard of education, especially in numeracy, written skills, and verbal reasoning
High level of knowledge of IT packages, including Microsoft Office, Word, and Excel

Desirable

Knowledge of Microsoft AX database

Desirable
- some experience in scheduling, especially in a light engineering environment

Essential
More than 12 months experience in a relevant field
Excellent administration and planning skills
Excellent peopleskills
Confident communicator with the ability to communicate with all stakeholders
Problemsolving mindset; keen eye for detail; ability to achieve excellent results
Professional attitude, with good timekeeping skills and the ability to plan and manage own workload

Reference

JH_SDC
Location

Staffordshire

Salary

£20,000 to £25,000