Customer Service Administrator - Stamford, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Stamford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Administrator

Job Details Employment Type
:
Permanent, full-time

Location
:
Stamford

The Opportunity:

A great opportunity to join a small team providing excellent, consistent and professional levels of service to our customers and all aspects of the business

Benefits:

A competitive salary based on experience and industry benchmarks with yearly salary reviews
Twice yearly bonusses
A flexible working environment
25 days annual leave + Long Service Award of one extra day annual holiday for every 5 years worked
Life assurance
Pension scheme (3% employers' contribution)

Job Duties:

Customer Service, including:

Use of our own database to update customer details
Close and open shop files on all databases as and when necessary
Liaise with Hardware regarding till collections
When there is a change of owner in a shop, liaise with all necessary departments and make sure all databases and paperwork are up to date
Answering customer service calls from customers, solving problems where possible
Entering promotions onto system, monitoring deadlines
Making additions and alterations to customers' own promotions
Maintaining customer database
Monitoring and purchase of stationery, general and postage supplies, keeping records, filing,
Using the database to enter daily shipments of equipment
Log and monitor charges for daily shipments
Manage till disablements
Liaise with partner companies with regards to referrals
Communicate with wholesaler representatives regarding mutual customers
Take payments over the telephone
Using our direct debit system to set up/alter customer direct debits

YOU SHOULD APPLY IF:

You have strong educational qualifications
You have demonstrable organisational skills, including time management, prioritisation of tasks and selfmotivation
You have a proven track record in customer service and administration
You are a confident and clear communicator
You have a strong work ethic, requiring a high standard of self, an ability to be flexible in order to get the job done and well as work under pressure when deadlines approach.
You have the ability to multitask
You have attention to detail and team values