Customer Service Assistant - London, United Kingdom - membershipbespoke

membershipbespoke

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Assistant

Professional Membership Body

Hybrid working (central London and home)

Salary:
£25,534-£27,926 dependant on experience plus a generous benefits package

Full-time, Permanent

My client, a leading professional membership body based in Central London with over 19,000 members of all ages, stages, or disciplines across the UK, is currently recruiting for a Customer Service Assistant.

The Role of Customer Service Assistant

Key Responsibilities:

Help people to join and members to renew or update their details

Help members use the website to access benefits and online journals

Promote membership and represent the association at events such as the London Show, Association Live and student events

Undertake calls to members to assist in the renewal process and update payments received in CRM

Be responsible for returned mail and contacting members to obtain new address information

Add and update member details in CRM

Assist with the checking of mailing lists

Assist with data protection activities to ensure the association complies with current data protection regulations including GDPR

Provide full administration support to the Membership Operations Manager

Updating large group member details on CRM by setting up new starters and removing/regrading members who have left

Person Specification
Experience of customer service essential

Experience of membership desired but not essential

Empathic telephone manner

Excellent IT skills and CRM experience

Familiarity with MS Dynamics and Dot Digital desired but not essential

Aptitude for accurate data entry

Good organisational skills and ability to manage own workload

Attention to detail.

membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.