Meet & Greet/information Desk Volunteers - Northampton, United Kingdom - Northampton General Hospital NHS Trust

Northampton General Hospital NHS Trust
Northampton General Hospital NHS Trust
Verified Company
Northampton, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Our volunteers are an invaluable part of the hospital team. When you volunteer with us, you help to improve patient experience through supporting staff with patient care.

Are you friendly, caring and a good listener? Are you able to approach people to offer help?

We are looking for volunteers to support on our WardsMonday to Friday 8.30am

  • 5pm.


As a ward volunteer we will provide full training on one of our dedicated wards where you will be supported by staff and other volunteers to be able to carry out your duties and ensure that you get the most from volunteering.


  • Spending time with patients providing a listening ear and engaging in friendly conversation as appropriate.
  • Chatting / Reading to patients who may not have visitors.
  • Ensure confidentiality is maintained at all times of all details appertaining to patients, their relatives and staff.
  • To greet patients or visitors on arrival and during their stay, providing a welcoming and relaxing atmosphere.
  • To sit alongside patients at mealtimes chatting and encouraging them to eat and drink, ensuring food and drink is within easy reach and accessible to the patient.
  • Helping the hostess to serve meals and deliver snacks to patients.
  • Make drinks for patients and ensure water jugs remain full.
  • Assist with keeping patient bed areas tidy.
  • Making drinks for visitors, including the day area. Wash and tidy kitchen area.
  • Highlight the infection control stations to all visitors and point out gel dispensers to them. Replenish gel dispensers as required.
  • To be aware of steps taken to safeguard the health and safety of patients/visitors and staff, observing all rules and regulations appertaining to their safeguard and have an up to date knowledge of all proceedings for dealing with this, in particular wearing aprons and gloves where appropriate and attention to hand washing/gel.
  • To engage in any other appropriate activity under the supervision and direction of the Clinical staff such as replenishing stocks
Volunteers cannot replace the role of a paid employee.

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance.

We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage


We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential.

As an organisation, we value how we communicate and promote our vacancies to all communities.


We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals

  • Spending time with patients providing a listening ear and engaging in friendly conversation as appropriate, demonstrate respect and sensitivity to all individuals.
  • Chatting / Reading to patients who may not have visitors.
  • Ensure confidentiality is maintained at all times of all details appertaining to patients, their relatives and staff.
  • To greet patients or visitors on arrival and during their stay, providing a welcoming and relaxing atmosphere.
  • To sit alongside patients at mealtimes chatting and encouraging them to eat and drink, ensuring food and drink is within easy reach and accessible to the patient.
  • Helping the hostess to serve meals and deliver snacks to patients.
  • Make drinks for patients and ensure water jugs remain full.
  • Assist with keeping patient bed areas tidy.
  • Making drinks for visitors, including the day area. Wash and tidy kitchen area.
  • Highlight the infection control stations to all visitors and point out gel dispensers to them. Replenish gel dispensers as required.
  • To be aware of steps taken to safeguard the health and safety of patients/visitors and staff, observing all rules and regulations appertaining to their safeguard and have an up to date knowledge of all proceedings for dealing with this, in particular wearing aprons and gloves where appropriate and attention to hand washing/gel.
  • To engage in any other appropriate activity under the supervision and direction of the Clinical staff such as replenishing stocks
  • Undertake patient surveys in a ward environment to understand the experiences of a patient.
Volunteers cannot replace the role of a paid employee.
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