Vehicle Aftersales Advisor - Reddish, United Kingdom - Dace Motor Group

Dace Motor Group
Dace Motor Group
Verified Company
Reddish, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Do you know your DPF from your EGR Valve ? Are you an experienced Customer Service Advisor within the Motor Industry?
If so, you could be our new Vehicle Customer Service Advisor.
You don't have to be a complete petrol head to do the role, but Motor Industry experience is required.

As is a friendly, happy face to build relationships with our loyal customer base and reassure them that their vehicle is in the safest of hands.


About the role...

  • Dealing with customer complaints and enquiries and offering advice
  • Service & Repair appointments.
  • Checking in and hand over of vehicles
  • Building jobs and ordering necessary parts
  • Updating customers on the status of their vehicle
  • Invoicing completed work.
  • Explaining the work completed to customers.
  • Answering the telephone
  • Taking payments
  • Accepting and recording deliveries & returns

What we are looking for...

  • Motor Trade experience as a Service Advisor / Service Administrator / Service Receptionist within a Car Dealer or Service Centre
  • Excellent organisational skills and the ability to work well in a fastpaced environment.
Proficiency with Microsoft Office packages and Motor Trade DMS systems.

Motor Trade experience as a Service Advisor / Service Administrator / Service Receptionist within a Car Dealer or Service Centre.


  • Good knowledge and understanding of the motor industry, vehicles, parts & mechanics.
  • At least 2 years' experience in a similar role
  • Previous experience in a customerfacing role
  • Professional, helpful, and courteous manner
  • Enthusiastic and positive attitude
  • Outstanding communication skills
  • Willingness to learn.
  • Computer literate
- full training on our systems provided.

Full UK Driving license


About us
We are a family-owned business which has been well established for over 25 years.


We are the largest independent used vehicle dealer in the Stockport and Greater Manchester area, owning 4 sites, Dace Motor Company, Dace Specialist Stockport, Dace German Centre and Dace Specialist Manchester.

With our group expanding we now stock in excess of 600 used vehicle across our 4 branches.


At Dace Motor Group we are very proud to be the first business to be approved by Stockport Trading Standards.


Schedule:

  • Monday to Friday

Work Location:
In person
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