2nd Line IT Support Engineer- Sheffield - Circle Recruitment

Circle Recruitment

Verified Company

Sheffield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

2nd Line IT Support Engineer - MSP - £30K - Sheffield

A 2nd Line IT Support Engineer with expert knowledge with Windows Server , Office 365 and experience managing virtualised environments with ideally MSP experience is required by a growing IT Managed Services Provider.

Based near Dinnington you will be joining a growing team supporting a range of clients providing their software and hardware solutions, with a specific focus of remote support of high end clients in the London area.

Technical Skills required:

Ideally previous experience an in MSP setting

Windows Server 2019/2016/2012R

Office 365 administration, supporting and maintaining

Managed virtualised environments

VMWare / Hyper-V
Exchanges
Group Policy (DNS/DHCP)
Basic networking knowledge supporting and maintaining VPNs,
Backup technologies (Veeam, Zerto, Redstor) installation and configuration
Cisco switches, routers and firewall troubleshooting

Desirable:

Microsoft Certified Solutions Associate (MCSA/MCP) level certifications
Citrix XenApp experience
Experience supporting clients in the Accountancy sector / Accountancy knowledge is beneficial

The MSP is a close knit team of a larger group of IT Solutions companies supporting a range of customers across the UK, you will get an opportunity to participate on a number of IT projects with an opportunity to act as a project leader.

Roles and responsibilities include:

2nd Line technical support service for desktop systems, servers and other client equipment in accordance with SLAs.
To take full responsibility for a designated task within the service desk as required independently, and managing and prioritising own workload and assisting others in the management of their workloads if required.
To participate when required in a rota to provide support cover outside normal office hours.
Escalating fault reports in line with service desk procedures.
Contributing technical input, and participating when required as a full time project team member, or as a project leader
To liaise with external suppliers of equipment, software and services, to ensure appropriate service, support and guidance is provided for end user equipment and services, in accordance with contracted levels of service.

Key Words:
IT Support, MSP, Service Desk, Active Directory, technical support, Office 365, South Yorkshire, Sheffield, Rotherham, Chesterfield, Dinnington, citrix, Xenapp, vmware, hyper-v, server, windows, microsoft