Onboarding Executive - London, United Kingdom - Flagstone Group LTD

Flagstone Group LTD

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are we?
We are an award-winning, fast-growing fintech, and one of Europe's leading cash deposit marketplaces. We aim to transform the way people save and grow their money through innovation and technology.

Our online, user-friendly platform gives our clients access to hundreds of savings accounts, including market-leading and exclusive interest rates from 50+ of the UK's banks and building societies.

We also partner with many leading wealth management companies - putting our clients in control and protecting the art of their possible.

Our culture
Flagstone is a company with big ambitions.

Our headcount has doubled year on year, and to date, we have raised over £30m in funding to expand our business and support the needs of a growing customer base and team.

Our whole ethos revolves around three core values that underpin the principles and standards that drive our behaviour and our brand, and demonstrate our culture to the outside world.

Forge a new way
Surpass expectations
Community counts

In short, we're proactive and confident, aspirational yet authentic, and empathetic - with a commitment to our customers and our colleagues.

While we have high expectations and our people work hard, we also know that there's more to life than work.

In a fast-moving, dynamic, hard-working environment like ours, it's just as important to know when to stop. That's why we work together to ensure we look after ourselves and take care of each other.

Our open and inclusive culture has mental health, wellbeing and a dedication to continuous development at the forefront, so we can be the best we can be.

There's still a lot to do, so join us on our journey, be part of something fresh and exciting - and protect the art of your possible.

What you'll do

The Onboarding team has a wide range of responsibilities including client onboarding, periodic reviews, ongoing client management and technical assistance.

The Onboarding team manage the overall client experience, the day-to-day onboarding of the Flagstone's new clients, and are responsible for ensuring compliance with the firm's internal procedures and policies in respect of Anti

Money Laundering. Your days are guaranteed to be varied and we encourage you to voice your ideas with ways in which we can improve our service.

Your responsibilities will include:

Contributing to the successful first line execution of Flagstone customer onboarding process
Adhering to regulatory requirements, adhering to Anti Money Laundering and Know Your Customers / fraud processes
Managing customer and partner queries and challenges with the Onboarding team whilst team whilst maintaining a premium levels of client service and support
Conducting client periodic reviews in line with ongoing client management policy, adhering to set deadlines
Conducting bank audits in line with ongoing client management policy, adhering to set deadlines
Maintaining effective relationships with Compliance, Product and Sales & Marketing teams and dealing with internal escalations
Proactively contributing ideas to optimise process efficiency across Onboarding and wider Operational teams to be part of our constant progression to excellence
Adhering to SLA and KPI's in relation to Onboarding and escalated where required to the Team Lead
Taking ownership of your personal development
Contributing to an environment of high engagement and high performance
Acting as a role model for Flagstone's culture and behaviours

What you'll need

Working knowledge in AML/KYC customer and enhanced due diligence, sanctions, PEP, Adverse media and Financial Crime related screening
Demonstrates excellent communication skills, both written and verbally and can write clearly, simply, and accurately to communicate information
Experience of utilising and optimising CRM/Workflow management systems
Significant experience of case management and handling customer queries/complaints with patience and in a personalised, friendly way
Familiarity with tools such as Comply Advantage, Lexis Nexus, World-Check, GBG. Salesforce or similar
Strong time management/prioritisation skills and multitasking ability
Ability to drive and adapt to change
An inquisitive mind that will question the "what, why and how we can improve"
Confidence to question our processes and offer efficient and scalable solutions
Desire to join a team of likeminded people who strive to support each other and give back to the community
Proactive and takes ownership
Great communication skills to help build strong, valuable relationships across all levels
Willingness to learn, give and receive feedback
Communicates well and able to and build strong relationships across all levels

What you'll get