Helpdesk Co-ordinator - Bury, United Kingdom - D2R

D2R

Verified Company

Bury, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are working with a growing Facilities Maintenance organisation who are looking to open a helpdesk in North Manchester.

We are looking for a Helpdesk Co-ordinator

Job Purpose - Team Leader
To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties.

Help set up the Helpdesk with the team leader and processes to produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.

Salary up to £25,000 dependant on experience in a similar role.

Principal Duties & Accountabilities

To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system.
To manage the maintenance office administration systems.
To manage & update computerised PPM and work records.
To ensure PPM work orders are produced via help desk orders and documents.
To manage and produce reports, survey data and general maintenance related business letters.
To input completed work orders and produce associated reports from the database.
To monitor outstanding work orders and produce backlog reports.
To assist in invoice disputes by document preparation and control.
Motivate and manage other Admin staff and manage their training requirements.
Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously.

This role would suit a Helpdesk Manager, Helpdesk Team Leader, Scheduling Manager, Service Manager, Helpdesk Assistant, Help desk Coordinator, Service co-ordinator, Service assistant, Service Planner, Service Scheduler, or Facilities Assistant.

Job Types:
Full-time, Permanent

Salary:
£24,000.00-£25,000.00 per year

Benefits: