Service Charge Officer - Edgware, United Kingdom - Reed Business Support

Reed Business Support
Reed Business Support
Verified Company
Edgware, United Kingdom

6 days ago

Tom O´Connor

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Tom O´Connor

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Description
My client, a housing association who support London and the south east, require an experienced Service Charge Officer to start an ongoing temp booking asap

Main purpose of the role


Ensuring there is accurate, consistent, timely and transparent reporting and accounting of service charges for all residents, across all tenures, in compliance with legislation, agreements and best practice.

Key responsibilities

  • Handle service charge enquiries from residents and internal staff
  • Work with your managers to answer escalated customer complaints
  • Work closely with the analysts prior to service charge estimates and actuals are sent to ensure accuracy
  • Investigate and where necessary make service charge adjustments in ERP
  • Participate and contribute to projects relating service charges
  • Liaise with key stakeholders to ensure accuracy of service charges
  • Ensure all enquiries from residents are acknowledged
  • When necessary attend face to face meetings with residents to resolve disputes
  • Support the rent team with any service charge queries, including those from local authorities
  • Ability to adapt and manage change in a challenging environment.
  • Ensure compliance with the organisation's Equality, Diversity and Inclusion policy and relevant legislation.
  • Ensure compliance with and promotion of the organisation's Health & Safety policy and legislation.
Experience and pre-qualification criteria

  • Understanding of Landlord and Tenant legislation and best practice, with more detailed knowledge of aspects that relate to service charges.
  • Excellent communication skills when dealing with customer enquiries, both written and verbally
  • Good numeracy skills
  • Excellent communication skills, able to adapt approaches and techniques dependent on the audience.
  • Proven excel skills, handling, manipulating and checking large volumes of data.
Immediate start - ongoing temp booking

£15.03 paye / £18.49 ltd umb per hour

36 hours per week Mon to Fri


Hybrid working - primarily working from home but will need to be commuting distance from Borehamwood office or London Bridge office.

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