Mobile Funeral Service Arranger - London, United Kingdom - Dignity Funerals

Dignity Funerals

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Mobile Funeral Service Arranger

Full-time, permanent

J H Kenyon Funeral Directors

There's more to funerals than you think...

At Dignity, we are committed to providing people with the highest standards of services and care, helping our clients every step of the way when they need us most.

We exist to serve our clients, families, and communities for all their end-of-life needs. We strive to understand and meet their needs, whilst acting with sensitivity and empathy.

We are focused on delivering the highest quality of service, with choice and flexibility for the best value for money.

Great service comes from great people who are all aligned with our purpose and vision, to be the UK's Leading Provider of End-of-Life Care.

We work in teams, and just like a family, we care for and protect our people and those that we look after.

We embrace our diversity, celebrate our differences, and help each other grow.

Interested in becoming part of our family...?
We currently have an opportunity for a Mobile Funeral Service Arranger to join our Business Leader Philip Smyth

and his dedicated team of funeral professionals within our J H Kenyon brand, serving our communities in Hampstead, Kensington, Westminister, Bayswater & Fulham.

What will you be doing?

As a Mobile Funeral Service Arranger, you will be one of the very first points of contact for our families.

You are going to be the coordinator that supports our families, arranges the funerals, and works alongside our teams to ensure that the funerals are delivered at the highest standard, whilst also meeting the personable requests of the families.

You will create a welcoming, safe, and caring atmosphere for our families
Arrange funerals according to Company guidelines ensuring that the full range of services and products are offered, thereby addressing the needs of the client
Maintain excellent service to clients who telephone or call the branch
Be available for clients to visit the deceased during office hours and out of hours by arrangement to company standards and guidelines
Become trained to present our prepaid funeral plans to our clients to the standard required by Dignity and the Financial Conduct Authority
This is a mobile role, meaning you will be the support for all funeral homes within our J H Kenyon brand, covering holidays, and sickness, and also being trained as a Funeral Director to cover were required.

What Do I Need?

Previous experience in a Customer Service or Administrative position.
Proactive approach and ability to communicate effectively with a wide range of people.
Comfortable coming into contact with the deceased through the Chapel of Rest visits.
Presentable always, acting with professional conduct and showing empathy.
Excellent attention to detail is essential.
A passion for customer service.
A Full UK Driving Licence (ideally)

What do you get?

An annual salary of £26,170.1
Accruing days holiday + bank holidays
Sick pay eligibility after 12 month qualifying period
Life Assurance 2 x salary
Company Pension Scheme
Opportunity to enrol on several of our apprenticeship schemes

What's it like to work for Dignity as a Funeral Service Arranger?
"The most rewarding part of my job is when families return to see me chat days, weeks, months and in some cases years after the funeral has taken place" - Jane Dugdale, Funeral Service Arranger

What are the next steps?

Learning & Development

Our Learning and Development teamwork with our people to increase the knowledge and skills needed to deliver their roles and develop themselves.

We are also investing in our people with a wide range of bite-sized digital topics that allow you to guide your own professional development in engaging and effective ways.

These range from our Diversity and Inclusion training and Mental Health Awareness to How to Cook in Spanish

Apprenticeships

From HR Administration to MBA level qualifications, our Learning and Development team provide professional development opportunities at all levels across our organisation.

Equality, Diversity, and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed, and bold action to promote inclusion and belonging.