Level 4 - London, United Kingdom - Instant Impact

Instant Impact

Verified Company

London, United Kingdom

5 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Company:

The business is currently undergoing an exciting digital transformation and growth period. They are looking for driven and eager-to-learn people to join the business to continue to drive this growth.

Development:

Integral Memory encourages people to be entrepreneurial, bring their own ideas and be pro-active in taking on responsibility.

There is a strong emphasis on learning and progression, as well as having an immediate impact, you will have the opportunity to build your career as your experience with the company grows.

The Role:

Successful apprentices will receive a qualification equivalent to a foundation degree/HND and the UK's 1st recognised professional sales qualification.

Successful apprentices will also receive a Sales Certification at Level 4 with the association of professional Sales (APS) which will enable the use of designatory letters and the APS logo to enhance your professionalism and make you stand out from the crowd.

In this role you will be supporting the Sales Team to ensure that all main responsibilities are met - enabling the sales department to run at optimum efficiency.

Department:

SALES

Reporting to:

SALES DIRECTOR/CUSTOMER SERVICE MANAGER

Main Job Responsibilities:

Quoting our customers prices and delivery dates within guidelines set out by the Account Managers
Providing product advice to customers, and actively follow up on leads
Answering incoming calls in a professional manner and communicating effectively with the sales Team to ensure all leads and orders are followed up
Providing excellent customer service to all customers
Maintaining and keeping up to date with product knowledge and being technically aware
Liaising with Product Managers and Warehouses where necessary to ensure delivery schedules are adhered to
Processing sales orders at a fast and accurate pace to ensure order deadlines are met
Checking pricing to ensure orders match the relevant price lists
Booking couriers and arranging collections
Responding to customer queries and ensuring followup actions are completed within the promised time scales
Issuing and following up RMAs on a daily basis and in a timely manner, ensuring fast liaison with the warehouse
Liaising with customers regarding debit notes and resolving these in a quick and effective manner
Liaising with customers regarding invoice queries and resolving these in an agreed timescale with the customer
Raising credit notes for returns, overcharges and delivery charges
Helping salespeople with quotes and presentations if required
Managing backorders via the cross dock facility on Epicor
Managing all dashboards on Epicor that are relevant to your role
Any other duties as requested by the company from time to time

Requirements:

Maths and English GSCE Grade B / Level 5 or above
A-Level / BTEC / Level 3 Apprenticeship Qualifications
Must be a team player with strong communication skills
Friendly with a sense of humour
Must be targetdriven
Able to work effectively at a busy pace and under pressure
Must have strong attention to detail
Determined, eager to learn, enthusiastic, and selfmotivated
Fast and accurate keyboard/data entry skills
Excellent telephone manner
Must be adaptable, reliable, and punctual
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