Software Support Engineer - Taunton, United Kingdom - John Ross Associates

John Ross Associates

Verified Company

Taunton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Software Support Engineer - Bespoke IT Software
Our client is a privately owned, innovative market leading software solution organisation who provide a portfolio of digitalisation, DMS and streamlining related services to a broad customer base within the Public Sector and Commercial Markets across theUK

Due to continued and sustained growth, our client has opened up a progressive, exciting opportunity for an experienced Software Engineer to join their professional team based out of the Taunton area with remote working potential.

Full and comprehensive training will be provided on our clients' bespoke software; you must be willing to learn and develop with a unique, innovative software from scratch.

This opportunity will suit applicants with a passion for IT and Innovation, the ability to learn, develop and be comfortable communicating with peers and customers and who can provide exceptional support solutions and problem-solving services.

Hours
Monday to Friday 08:30 17:30 (1hour break)
Starting Salary £29,500 £31,500 with clear progression, pension, healthcare, benefits portal and holiday increase options, free parking, full training and ongoing support.

Software Support Engineer - Bespoke IT Software

Our client develop, test and run their own software to which their core systems run on; you will be joining a small team and will have responsibility and accountability for providing technical and software support for these systems, reacting to and identifyingissues whilst providing valuable feedback to ensure the faults are not repeated.

Providing Software Support across all our client's products used within their core systems and production environments, over 1 million documents per week.
Providing a reliable and stable platform to allow customers documents to be dispatched
Reacting rapidly to software and technical issues in the production environment
Managing and troubleshooting systems for internal business purposes
Managing multiple support incidents of varying complexity and stages of investigation at any given time
Owning indepth investigation and analysis of support incidents, Isolating all known instances and investigation of the underlying problems
Raising a range of suggestions and enhancements to resolve the issue
Monitoring the resolutions and managing deployment

Software Support Engineer - Bespoke IT Software

Desirable Skills & Behaviours

Experience investigating and resolving support tickets
Experience with SQL or Access databases and syntax
Familiarity with programming and basic concepts
Act with honesty, integrity and confidentiality at all times
Be enthusiastic and trustworthy
To have a desire to learn and understand new software
Be comfortable with escalating issues in a prompt manner
Be flexible and open to change
Be passionate about the objectives and values of the company
Relentlessly curious with an inquisitive mind and desire to learn
A tenacious and unconstrained attitude to problem solving
Listen to and interpret information accurately
Ability to work autonomously and within a team
Ability to multitask
Work under pressure to tight timescales
Producing clear and concise written communication
Put well thought out and considered ideas forwards

Software Support Engineer - Bespoke IT Software

Application & Salary

The salary guideline is £29,500 - £31,500 in addition to an excellent pension, healthcare, performance-based career progression, training and personal development and the chance to become a valued member of the team with a business experiencing sustainedgrowth across the UK.
**Please submit your CV via this portal or contact the office on the details provided for further information