Community Engagement Review Service Owner - Birmingham, United Kingdom - Department for Levelling Up, Housing and Communities

Department for Levelling Up, Housing and Communities

Verified Company

Birmingham, United Kingdom

5 days ago

Posted by:

Tom O´Connor

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Description

Details:

Reference number:

Salary:

- £61,599

A Civil Service Pension with an average employer contribution of 27%
Job grade:
Grade 6
Contract type:
Fixed term
Length of employment:
23 months
Type of role:
Digital
Working pattern:
Flexible working, Fulltime, Job share, Parttime
Number of jobs available:
1Contents

Location

About the job

Benefits:

Things you need to know

Location

Birmingham, Bristol, Darlington, Leeds, Manchester, WolverhamptonAbout the job

Job summary:

Here at the Department for Levelling Up, Housing and Communities (DLUHC), we work on things that make a real difference to people's lives.

Whether it's through the homes we live in, the work of our local councils, or the communities we're all part of, our work is at the top of the political agenda.

We have ambitious and far-reaching outcomes to achieve this year and, if you're thinking of joining us, there's never been a more exciting time.

As part of the Local Government, Resilience and Communities group, the Communities and Integration Directorate sits at the heart of the Government's aim to level up opportunities for everyone.
Our efforts are at the heart of DLUHC's goal to establish socially and economically stronger communities.
Our work is already helping to bring communities together around the shared values and close connections which unite us, while tackling extremists and other hostile actors who seek to sow division amongst our communities and places.
The role being advertised will be in the Societal Resilience and Counter-Extremism division. You will be part of a team of committed policy, programme management and engagement experts, operating across a set of highprofile, complex and sensitive policies and delivery programmes.
As the Service Owner, you will be accountable for the quality of the service and for communicating the benefits and performance of the service. You will adopt a portfolio view, managing endtoend services that include multiple products and channels. You'll build an indepth understanding of your service, and use digital thinking, culture, service design and delivery practices to develop a new service. You will also own the budget and allocate funding to areas of the service based on your decisions about priorities.

Job description:

As a Community Engagement Review Service Owner you'll:

set direction, advice on which tools and methods to use, and provide strong, decisive, and visible leadership for a digital service focused on meeting various user needs

- be accountable for the quality and usage of your service, build by bringing in insights from changing user needs and innovative ways of working to achieve the right outcomes. You will continually iterate and improve the service based on user feedback and your understanding of the environment
- build and maintain strong relationships between policy and DDAT, and establish good working relationships with cross-government and external partners to join up strategies and processes to deliver a new service under a one-team attitude
- ensure the necessary business processes are followed and participate in the governance of the service, including acting as a point of escalation for the delivery teams
- own the budget and allocate funding to areas of the service based on decisions about priorities. Identify and progress opportunities to reduce costs and duplication by actively promoting simplification
- actively participate in networking with other Service Owners inside and outside government and share good practice and learning

Person specification:

We will use the essential criteria below to evaluate you during the recruitment process. Make sure your CV and cover letter details how you meet the criteria.

As a Community Engagement Review Service Owner you'll have:

track-record of leadership in successful design, delivery and continuous improvement of high-quality digital services

- experience of working with senior stakeholders to persuade them of the benefits of agile and service design techniques
- experience of building and delivering against strategies to transform and join-up digital or non-digital services, focusing on delivering maximum return on investment
- experience of building and managing high performing teams, delegating decision making to the most effective level, and empowering teams to deliver to the best of their abilities
- an ability to translate complex aims and needs into compelling vision statements and clear and manageable plans and communicating these in an open and transparent way through a variety of channels
- experience of managing the expectations of stakeholders with conflicting needs and demands, engaging with senior stakeholders, and developing a pipeline of customer adoption
- a systematic approach to solving problems
- an understanding of service design principles
- experience of assessing risks, scoping resourc