Sales Coordinator - Solihull, United Kingdom - Kate+Co

Kate+Co

Verified Company

Solihull, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Accountabilities of the National Residential Sales Support Coordinator:

Ensure all customer orders are placed and managed in line with company standards and procedures.
Act as the main point of contact for customers, including dealing with queries they may have.
Ensure Direct Delivery services is used and rules and regulations are adhered to.
Ensure all verbal orders and placed, with details being correct as per the customers' request.
Meeting the highest level of Customer Service at all times.
Ensure all targets set as a team and an individual are met at all times.
Ensure that the Special Orders Policy is fully understood and adhered to.
Ensure all processes and procedures are handled in line with polices and guidelines.
Develop a clear and detailed understanding of all company products and services.
Ensuring all checking, authorisation and verification procedures are adhered to and any deviation is reported to the line manager.
Safeguarding the security of all customer details and ensure paperwork or systems prints aren't removed from the site.
Experience in Processing Sales Orders.
The ability to deliver a high level of customer service when dealing with complaint handling.
To be a team player and have the ability to work collaboratively within a team.
Strong customer commitment.