Contact Centre Agent - London, United Kingdom - Royal Borough of Greenwich

Royal Borough of Greenwich

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Royal Greenwich Customer Service

Corporate Contact Centre

Contact Centre Agent Level 2 (OOH) Scale % shift allowance
Do you have experience in delivering first class customer service? Do you like helping people and solving problems? Do you work well as part of a focused and dedicated team in a busy and often demanding environment?

If the answer is yes to all of the above, then we would like to hear from you.

The Royal Borough of Greenwich is currently recruiting for part-time Customer Service Agents to work in our corporate out of hours emergency contact centre based at The Woolwich Centre, 35 Wellington Street, London SE18 6HQ.

Your professional telephone manner and excellent written and verbal communication skills will be matched by a real service ethic and the ability to deal with a range of services provided by The Royal Borough.

Together with demonstrated competence in a customer-focused role, a positive attitude and excellent team-working skills, you'll also need to be comfortable in using, and learning to use, a range of ICT systems.

The Out of Hours service operates between 4.45pm and 9am Monday to Friday, and 24/7 at the weekend and during bank holidays.

We are looking for people to work 17.5 hours per week, covering a range of shifts on weekday evenings between 16:30-23:00 and at weekends between 08:00-23:00.

The shifts available are part of a rotating 4 weekly pattern.

The exact hours and shift patterns available are attached and will be discussed at interview.

_If you require any assistance in viewing or accessing this opportunity, please contact _

_ or call _

DBS:
This role requires a Basic DBS.

Interview Arrangements:

During this time, our priority for all of our recruitment activity is to make sure our applicants, hiring departments and new starters are informed, safe and supported.

Careful and thorough consideration will be given to interview arrangements and for any essential in-person recruitment, we will ensure this is held in a suitable, secure setting with additional arrangements to ensure any current safety requirements are fully adhered to.

Salary:
Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Working Arrangements - Royal Greenwich is committed to being an inclusive employer and we recognise that
flexible ways of working are a valuable tool in improving workplace equality. The Council is committed to providing a wide and flexible range of working arrangements including hybrid working for its workforce where service needs allow and we welcome this discussion with prospective applicants. The delivery of high quality services to our residents is at the heart of all we do - all requests for flexible working will be carefully considered in this context and on a service/case basis.

Organisation