Crewing Coordinator - London, United Kingdom - Hurtigruten

Hurtigruten

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Mission

Our mission and passion is simple - To be the undisputed global leader in sustainable inspirational adventure travel — a catalyst for change towards a greener travel industry.

Hurtigruten Group is the world's leading adventure travel group, offering unique small-ship and land-based adventures from pole to pole - and anywhere in between.

We take our guests to the most spectacular areas on the planet while revolutionising the travel industry's approach to sustainability, leaving a footprint we are proud of.

Background
Hurtigruten is going through change - change at virtually all levels of the business.

We have recently opened a second headquarters in London and are growing rapidly across all our teams including Sales & Marketing, Commercial, Operations, and Expeditions.

Position
We are looking for a Crewing Coordinator to join our Expedition team based in Kings Cross, London.

This person will be responsible for ensuring that the designated area is staffed to the correct complement with the right people, ensuring compliance against regulations whilst maintaining service and costs.

As a Crewing Coordinator, you will be working with colleagues within the Crewing team, Fleet and Shore SMT as well as our Worldwide partners accordingly to ensure all requirements are met.

Key Responsibilities & Deliverables:

You will be responsible for ensuring all rotation plans are developed in line with the Crew Repatriation Schedule.
Ensure that all rotations plans are in the main HR Crewing System 18 months ahead.
Make sure only fully qualified and compliant crew are planned to join.
Be responsible for developing contingency plans to support planned and unplanned events that can impact manning onboard.
Responsible for ensuring any crew members who disembark for unplanned reasons are taken care of.
Whilst working alongside the logistics coordinator, make sure the requirements for new build/dry docks are delivered.
Ensure mapping, coordinating, and implementing courses and training in collaboration with suppliers, ships, and operations on shore
Be the primary contact for all crewing queries
You will ensure the establishment is regularly maintained and sufficient to meet the demands of the business taking action to mitigate any risks as appropriate.
Support and participate in the recruitment process worldwide.
Coordinates with crewing agencies and makes sure all manning activities outsourced to crewing partners are timely and accurately performed.
Maintain uptodate and working knowledge of immigration and other maritime rules and regulations.
Ensure the HR crewing system data is accurate and up to date.
Continuous review and development of the rotations experience ensuring consistency across the crewing function, identifying opportunities for service improvement and cost reduction.
Able to demonstrate an effective level of influence, impact, and voice for the level of role.
Challenges the status quo and makes difficult decisions considering the impact and implications of the decision.
Work alongside fleet stakeholders to build a trusted service.
Take part with the oncall outofhours emergency phone on a rotation basis to ensure that the fleet is supported 24/7 365 days per year.
Able to support any projects as requested.

Experience & Qualifications
Essential

Bachelors' Degree in relevant related fields.
Experience in Manpower/Scheduling Planning.
At least 3 years experience working in the maritime/cruise/expedition industries.
Experience working in a dynamic highvolume operation.
Experience in managing budgets.

Desirable

Knowledge of Worldwide immigration.
Experience of recruiting sea based roles
Experience working with multinational offices.
Experience working with crewing system OCS

Capabilities & Competence:

Initiates action, drives activity, and takes ownership for the area of responsibility.
Establishes clear cause and effect of difficult problems. Thinks critically and is open to new thinking/solutions.
Listens consults and communicates proactively.
Challenges others to think differently. An independent thinker who speaks out, and creates space to enable innovation in a noblame environment.
Sets challenging goals, is highly focused on driving efficiency, and prepared to make tough calls on people and priorities.
Can influence at the level of operation.
Focuses on customer needs and satisfaction.
Monitors and maintains quality and productivity.
Be able to balance the needs of shortterm priorities and longterm planning.
Understand how to navigate the broader Hurtigruten effectively, involving other business areas in a collaborative and purposeful manner to gain support and buyin for own objectives.
Be strong representatives and advocates of the culture and lead their teams in a committed, inspiring and ethical manner.
Able to bring a sustainability mindset into own function.
Fundament