Housing Officer - London, United Kingdom - SECURITY ACCESS FIRE & ELECTRICAL LTD

SECURITY ACCESS FIRE & ELECTRICAL LTD

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Purpose

To support and assist residents to comply with theterms of their tenancy and lease agreement, be satisfied with their home and local environment and be active members of their community.

To work with partners and statutory agencies to ensure that breaches of the tenancy agreement are acted upon and corrected using all types of enforcement action.

Job Specific Accountabilities:

To deliver a responsive customer focused housing management service to residents and prospective residents.

To increase resident satisfaction and ensure services are delivered in an efficient and cost effective manner.

To encourage greater resident participation and sustainability of communities by working with the Inclusion and Engagement Team and other housing colleagues.

To work with other housing officers to identify, learn from and produce action plans to resolve housing issues

Knowledge, Skills and Experience

Experience of housing management applied in a multicultural environment
Able to manage a complex workload and demonstrate experience of using the various tools to deal with tenancy breaches.
Experience of consistently delivering to agreed objectives.
Knowledge of current housing and public sector issues.
Able to balance the needs of all key stakeholders and the ability to explain complex decisions taken by the service in a clear and concise manner.
Creative thinking and ability to persuade influence and convince others.
Prioritises work, manages own time productively and identifies areas requiring

attention, in order to achieve targets.

Knows what needs to be done and gets on and does it uses initiative. Strong written, verbal

and presentation skills and ability to promote the Council.

Doesn't make assumptions, listens carefully and makes every effort to help customers to understand the advice and information given.
Recognises confidential and sensitive information and handles discreetly and with tact.
Looks to resolve complaints effectively at the earliest opportunity.
Seeks feedback from customer and responds positively.
Placing the needs of the customer at the core of all activities by demonstrating customer involvement and customer satisfaction.
Demonstrate proactivity and positivity as integral elements of style and approach.