Spa Manager - London, United Kingdom - FaceGym

FaceGym

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Spa Manager - FaceGym, Central London

The Brand:

Job Summary:

The main function of this role is to drive revenue and profitability, manage the day to day operations of the Studio, as well as manage and support the team.

As Studio Manager you will champion exceptional customer service within the Studios. Create a happy working environment for employees and ensure continual financial growth.

Key duties and responsibilities:

Responsibilities for this role include, but are not limited to;

Ensure all teams KPI targets are consistently met, and where not achieved the team have step by step feedback and coaching tools to help them improve
To have a strong focus on client loyalty. Assessing occupancy rates inspiring the team to continually improve on their own occupancy and rebook goals
Managing Studio inventory to ensure the Studio is stocked with the necessary products and tools/equipment required to carry out the full range of workouts
Ensuring all team members are adapting client conversations where appropriate, strengthening the interaction and engagement at all stages of the workout, service, maximising every sales opportunity to achieve all set KPI's
Ensuring health & safety guidelines are adhered to in relation to the sterilization and storage of all equipment and taking responsibility to make sure the studios and work stations are clean and presentable
Having the confidence to support the team with overcoming selling challenges and ability to create retail theatre to attract and entice new customers during any downtime
Maintain an exceptional customer experience by ensuring the team are delivering Workouts in accordance with workout protocols consistently
To confidently manage and overcome customer complaints and challenges in the Studio and over the phone
Building and constantly updating knowledge on skincare, products and Workouts
Communicate effectively and professionally with all FaceGym personnel, especially within the store they manage
Being a positive, motivated and wellinformed team player
Recruit new trainers into the team and safeguard their induction programme
Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed throughout the whole team and measures taken with individuals if required
Accurately completing and checking all required paperwork and reports for the store and the team
Being skillful on Zenoti system, accuracy is key and ensuring your team are the same
Operating efficiently point of sale systems, card machines and tills
Working and supporting management cover across locations and sites to further support and drive the business

Person Specification:

Previous people management experience is essential
Be a motivational people leader
Cando entrepreneurial attitude to help support and drive the business forward

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The ability to work under pressure and to tight deadlines:

Excellent negotiation and communications skills:

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Strong numeracy skills:

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Able to analyse and interpret financial data:

The ability to motivate and lead the team and to drive high performance

Our Culture:

At FaceGym we work hard to ensure we promote a working culture that is positive, inspirational and truly inclusive; our teams are as diverse as our customers, and it's this diversity that drives our success.

We believe that people perform better when theycan be themselves, in a healthy and supportive team environment.

When coming to work with us at FaceGym, you arejoining an amazing company, but you are also joining part of the Family.

Fun

Audacious

Magic

Inclusivity

Lovewhat you do

You are Important

If these Values mean something to you, and you'd like to work for a Company, where we have fun, are kind to each other and are continuously striving to be the very best - then we want to hear from YOU

Our Benefits: