Business Support Coordinator - Dundee, United Kingdom - Insights

Insights

Verified Company

Dundee, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you passionate about providing a legendary experience for clients and colleagues all over the world?

Are you excited & motivated by working as part of a strong team to support colleagues by organising global travel, events and meetings?

If the answer is our Business Support Coordinator role could be your next career move.

Who are Insights?
We're a Learning and Development company with people and innovation at our heart.

Our purpose at Insights is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything that they do.

Our Head Office is in Dundee and we operate in over 50 countries around the world, in more than 11 languages with over 650k learners per year.

Our clients range from local start-up companies to major global corporates with the aspiration to create a thriving learner community through personalised learning and an engaged practitioner community.

We're looking for someone to join us on an initial fixed term contract who lives in the East Coast of Scotland and can travel to the Dundee office every day to engage with your colleagues in person, become an amazing team member and set up the meeting rooms. You also need to be ale to drive so you travel between both offices in Dundee and visit local suppliers.

What's the role?

As Business Support Coordinator, you will partner with the global business to ensure excellent and timely customer service and fulfilment and perform an array of tasks such as coordinating and arranging travel for internal and external customers, coordinating meetings and catering, supporting the global incoming calls and visitors at our Global Head office and partner with all teams across the business to ensure high levels of customer satisfaction.

Day to day you'll:

Coordinate and arrange travel for internal and external customers
Assist in the organisation of internal and external meetings and event bookings, liaising with suppliers
Organise and set up catering for meetings and events held internally between our 2 Dundee offices
Manage meeting room bookings and liaise with meeting bookers to ensure rooms are arranged as required
Reconcile expenses and process invoices for our travel and catering partners using our Finance and purchase order systems ensuring times lines are met
Provide support around call and meeting scheduling
Provide administrative, diary management support and reception cover as and when required
Ensure team monthly expense claims are completed via concur in a timely manner
Receive, log, investigate and resolve customer queries in a way that builds client loyalty from efficient and effective resolution and offering a legendary customer experience every time
Contribute to the team by effectively communicating with other members to ensure service requirements are met

What you'll bring

Ability to work as part of a team and demonstrate flexibility with regard to working in a continually evolving and demanding environment
Strong commercial awareness and experience of working with varying workloads
Experience of coordinating projects in a global business environment
Solid and proven office administration experience with good IT skills particularly in MS Word, Outlook, Excel and PowerPoint
Working in collaboration and inspiring a team to deliver exceptional customer experience
Methodical and highly organised with the ability to think clearly under pressure
Ability to take the initiative to identify issues, options and practical solutions to operational and business challenges
Demonstrates the drive and initiative to achieve personal and organisational objectives

Why Insights?

We're a friendly, sociable bunch and our recently refurbished Dundee head office workspace reflects the value we place on creating the happiest, most collaborative workspace possible.

Our modern and vibrant offices have been designed to provide a space where our people can feel inspired to connect with a combination of open plan working and comfy break out areas with large screen TVs and a kitchen area where free tea & coffee are always on offer.

Some of the benefits we offer include: