Customer Experience Assistant - Nuneaton, United Kingdom - Loaf

Loaf
Loaf
Verified Company
Nuneaton, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Posted:
12 June 2023


Closing date:
30 June 2023


Job-type:
Full Time


This is a customer service role working with likeminded individuals in both our chatterbox and aftercare teams, who want to do our best to make our customers happy:

Some of what the job involves:

  • To have a passion for the brand and product
  • Liaise effectively with all other departments within Loaf
  • Proactively improve the overall customer experience
  • Informing customers of any product delays and handling queries and offering solutions.
  • Dealing with delivery failures and offering customers immediate solutions and advice in these instances.
  • Work closely with our delivery team ensuring that you are offering solutions within set guidelines understanding the logistic challenges presented and how this might affect the company and the customer.
  • Ensure that you always have excellent product knowledge visit our Shacks as many times as you can
  • Take the initiative to deliver beyond the expectations set for your role, always striving to go above and beyond for the customer and your team.

What we would like you to bring to the table:

  • Previous experience working in a customer services role or call centre, working in a fast-paced busy team in an office environment
  • Excellent listening, verbal and written communication skills with a calm and patient approach
  • The ability to problem solve and think on your feet
  • Willing to go the extra mile (and then some) for every single customer.
  • A team player work well with other team members and be a fully participating team member
  • Good Microsoft Office skills
  • CRM knowledge and experience useful, full training will be given

The Recruitment Process:


We are recruiting for this role to start on
Monday 10th July. We have two group interview sessions on Thursday 29th June at 11am and 2pm, taking place at our Nuneaton offices.


We are obsessed with setting people up to succeed so there will be a strong 4 weeks training process where we ask that you refrain from taking holiday in this time, so as not to miss out.

In return you can expect a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people.

At Loaf, we're working really hard to be inclusive.

No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.

We'd love you to join us on our journey.
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