Customer Service Assistant - Horsham, United Kingdom - Ben Simpson Furniture
2 weeks ago
Description
Part-time position - Monday to Wednesday
Hours: 9.00am - 4.30pm
Ben Simpson Furniture is an environmentally friendly e-commerce furniture shop, with the focus consistently on manufacturing a wide range of premium handcrafted wooden furniture from our purpose-built workshop based in West Sussex.
We are seeking an enthusiastic individual who takes pride in both their written communication and telephone manner to help in our office.
We have an hours lunch break daily between 12pm and 1pm.
The role will be based 2 days a week in the office, with the option to work remotely 1 day a week once training is complete.
Duties and responsibilities include but are not limited to:- Answering the telephone
- Resolving delivery issues liaising with couriers
- Order processing
- Creating workshop order boards using Excel
- Day to day officebased duties that will arise
Skills and qualifications required:
- 3+ years experience in ecommerce customer service
- Problem solving skills
- Attentiveness
- Clear communication skills
- Writing skills
- Keen attitude to learning (this will be key to developing product knowledge)
- Meticulous attention to detail
- Time management skills
- Ability to work within a team
- Proficient in Excel
Job Types:
Part-time, Permanent
Salary:
£13,000.00-£15,000.00 per year
Expected hours: 19.5 per week
Benefits:
- Onsite parking
Schedule:
- Day shift
Education:
- A-Level or equivalent (required)
Experience:
Microsoft Excel: 2 years (required)
- Ecommerce: 2 years (required)
- Customer service: 2 years (required)
Work Location:
In person
Application deadline: 05/04/2024
Expected start date: 07/05/2024
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