Elective Booking Officer - Frimley, United Kingdom - Frimley Health NHS Foundation Trust

Frimley Health NHS Foundation Trust

Verified Company

Frimley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for an enthusiastic and well-motivated individual to join as a member of our Elective Booking Team. You should have an excellent communications skills and work well within a team. Flexibility in your approach to work is essential and attention to detail.

Arranging inpatient procedures over the telephone with patients, working from the waiting list and prioritising appropriately.
Rescheduling and cancelling appointments at short notice, when required
You will assist with meeting Trust targets.
You will be required to offer very high customer service skills for patients and both internal and external staff.
You must be able to liaise confidently and appropriately with members of the clinical team such as surgeons and specialist nurses.

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.

To contact patients by telephone and discuss availability for surgery.
To liaise with pre operative assessments, so ensure patients are booked in accordance with national and local timescales liaising with patients both in person and on the telephone.
To arrange any necessary cancellation and rebooking of theatre slots.
To deal with patients, relatives and clinicians telephone enquiries efficiently and effectively and in a courteous manner, conveying any messages clearly, promptly and accurately.
To maintain the high standards of the department by contributing towards individual and team objectives.