IT Field Service Co-ordinator - Warrington, United Kingdom - Sonova

Sonova
Sonova
Verified Company
Warrington, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team.

Above all, you want your work to matter:
Welcome to our world At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life's unforgettable moments.


We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.


If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

  • Warrington, United KingdomIT Field Service Co-Ordinator
  • Contracted Hours: 40 hours per week
  • Join us as our Field I.T Service Coordinator
  • At Sonova, your work can help transform people's lives. As a leading provider of innovative hearing care solutions, we're not just a company that makes products, we're a team on a mission to help people experience the joy of sound.
  • Every day, we push the boundaries of audio technology so our customers can enjoy life without limitations. Our talented and committed employees all over the world know they contribute to something greater than themselves they create sense.
  • Join us as our Field I.T Service Coordinator
where you'll be a key member of the Regional IT team, you will be responsible for the delivery of IT services to our site based at Sonova House in Warrington. Providing 1.5/2nd line support you'll be a critical escalation link between the business and the IT team, delivering service management updates and solution focused resolutions.
  • What we offer:
  • Attractive salary and bonus potential, based on company and personal performance
  • Five weeks holiday plus all UK bank holidays
  • Employee Assistance Program, including financial planning guidance
  • Team member recognition, _will you be our next Sonova Star?_
  • Opportunities to grow with us
  • Employee referral scheme
  • Free onsite parking
  • Subsidised meals at our Riverside Café at Sonova House in Warrington
  • Health cash plan reimbursing you for the cost of dental, optical, prescription and other costs.
  • Matched pension at 5% increasing with service
  • Death in Service Benefit
  • About the role:
  • Participating in problem identification, processes & reviews and process re-engineering
  • Requirements gathering, translating business needs into business solutions including technical recommendations.
  • Maintain networking documentation regarding site infrastructure landscape.
  • Support colleagues in our Specialist Support Center who provide remote support to our UK/IE colleagues.
  • Maintain compliance in accordance with Internal Controls.
  • Manage the asset register and ordering process of IT equipment.
  • Manage the backup hardware and address any problems or failures that may occur.
  • Maintain existing Disaster Recovery Plan to ensure it is up to date.
  • Working with Regional IT Mgr. and Corp IT Ops team as directed.
  • Ensuring IT standards and directives are upheld and followed.
  • Participating/leading projects including: renovations/moves, new site integrations, technology upgrades
  • About you:
  • With your strong organisation skills you will effectively plan, prioritise and monitor work, time and resources to achieve your personal and team goals.
  • You will have the drive to continuously improve and excel. Is naturally results orientated with the willingness to secure results and set targets.
  • You'll have experience of setting up computers in a Microsoft Windows environment, with a grounding in Windows Server 2012 and above & Active Directory administration.
  • You'll hold a CCNA or equivalent accreditation, coupled with experience in setting up Microsoft Windows environments, servers, active directory admin, switch management / configuration & VLAN with VMWARE management skills.
  • As an effective knowledge leader, you will be active in the development of collaborative teams, process improvements and bringing a fresh perspective to meeting challenges and problem solving, demonstrating creative 'out of the box' thinking and be able to problem solve.
  • With your strong customer service skills you will demonstrates a caring attitude towards colleagues and treat everyone fairly and consistently.
More jobs from Sonova
See all jobs of Sonova